Question about GE Security Simon 3 Wireless Home Security System
Our Simon 3 is hooked up via phone line to our monitoring company that does internal testing every morning at 2:30am...since it is now mandatory to dial our area code along with 7 digit phone #, our alarm has been beeping at that time everytime with a status telling us the we have phone communication failure...area code was programed in with tech telling us that your system will only accept the area code on one of the 2 phone #'s that is being dialed to the alarm company, which still gives us the same problem...is there a fix for this?
Yes all good security companies monitor over 800 lines. ask them to program your system to one of there 800 numbers and that should be the end of it.
Posted on Sep 01, 2009
Pick up your house phone and dial the number that you send your signals to. Listen for the error message from the phone company. If you hear a fax machine tone then its trying to communicate.Make sure you have long distance carrier.If you here the fax machine tone then you may have other programming errors..
Posted on Jun 20, 2009
I have been following your case for a while now and start to think that you should switch to another alarm company, I mean if they can't fix such a simple problem with a tech (!?!?) to me, as an alarm installer, it is unacceptable!, in Canada we had the same problem and did the change and life went on..sorry for my typo mistakes it is because i have a french accident (i am from Quebec, Canada).
Posted on Apr 02, 2009
Two separate problems: Sensor failure and phone communication failure. Most likely, you've not been hooked up to a phone for a while but the system didn't know until it tried to transmit to the monitoring center that you removed a cover on a sensor.
I can tell you how to turn off the panel beeps, "beeps" not only includes the trouble beeps that are driving you crazy, but also the beeps letting you know it's counting down, either when you've just armed it or when you come home right before the alarm sounds.
Open the cover and enter your code using the red numbered buttons inside there. It doesn't beep when you press buttons, so press them well. When you've done it right, it will tell you to choose from the Start Menu. Choose "DELETE". Then, from the Main Menu, choose "OPTION #". Then press DONE. You have now turned off beeps. You haven't fixed anything and that sensor still isn't working but it's not beeping to get your attention now. Press SYSTEM STATUS two times to hear it tell you what's going on.
To turn beeps on again, open cover, enter code and choose ADD > OPTION # > DONE.
Posted on Nov 20, 2008
Hi, it is possible that simon panel took power surge threw phone line only. If lightning hit phone line in the neighborhood.
Posted on Sep 09, 2009
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