Question about Sony Cyber-shot DSC-W30 Digital Camera

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Problem with lens

I have a sony w50 with an ovious problem with the lens. When I power it on it says Access" then the lens moves and then it says " Turn the power off and on again" I do it and nothing happens. then I turn it off and the lens retracts but not all the way in the small lens goes in to the big barrel but the lens barrel stays out a bit.. then if i turn it back on ' both lens come out and i can grab them and move them aropunf they kinda giggle around... then if i turn it off and push gently the lens in it goes all the way into the camera body with no problem.. and sometimees when i push it in it tryes to come out again alone..!! so any help .... i have the same problem-camera is new i guess i will have to send it back-i had to by a cheap camera on our last vacation because of this, dsc30

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Throw it on the floor again


Posted on Jul 23, 2008


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Lens will not extend, keep getting "turn the power off and on again" message.

Try grabbing the end of the lens while its coming out. That might free up and realign the lens. If you hear a grinding noise when the lens is moving, than your gears are chewed up. If it needs repairs go to Hope this helps

May 29, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Zoomlens stuck

Examine the lens carefully. you will see that the outer lens is out of line with the inner lens. . hold the camera firmly with one hand using the fingers of the second hand firmly nudge the outer lens back in line. reinsert battery and test.
Good luck,

Sep 15, 2009 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Dsc-w50 when turn on the word access and lens goes in and out

It's probably stuck focus. Contact your local Sony service center, but if they ask too much, you can contact me at and I will give you a good price.
I work in Sony service center.


Jul 16, 2009 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Sony cybershot DSC-W50 lens problen

thats normal.
it just doesn't have enough power to bring the lense back in.
once you charge your battery and turn it on the lense will automatically come back in and then out for you to take a picture.

Apr 06, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Digital Camera Fault

ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy

Mar 20, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

DSC-W50 sony cybershot

I had the same problem with my DSC-W55. I actually just called the customer service number on the sony website and they told me how to solve the problem.

- Take your battery out
- Press and hold the power button for 60 seconds
- Re enter your battery
- Voila.. it should work when you turn it on. Mine did.

Nov 19, 2007 | Sony Cybershot S650 Digital Camera

2 Answers

Problem with lens

If you have 'Grabbed them and jiggled them around' Then I am certain the camera is wrecked and beyond repair. Very fine parts here and not intended for that type of treatment. Almost certainly a no repair job because there will be no parts available. Though you could try a repair shop. Time for another one then and this time treat with a modicom of respect.

Jun 11, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

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