Question about HP Officejet 7210 All-In-One InkJet Printer

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No dial tone

All the wires are connected properly, and I have completely shut down everything and rebooted several times and I still cannot get a dial tone for the fax.

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Try connecting a regular phone to that jack and see if the phone works. If not, try a different cable. If the phone doesn't work, then the jack is either dead or miss wired.

Posted on Jul 25, 2008

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Fax says it is off hook, what should I do?


The fax machine can't detect a dial tone (from a POST line). Since the Pixma MX420 doesn't have a handset, you may need another telephone to check your line. First, make sure that the telephone cord to the wall jack is connected to the RJ-11 port marked L. This is the lower of the two ports on the all-in-one printer. If the cord is in the wrong spot, swap the connection. That could solve the issue. If you have a telephone plugged into the upper RJ-11 port, check if you hear a dial tone. (Connect your test phone here if you haven't had one connected and check for the dial tone.)

Next, unplug the RJ-11 line cord and plug it directly into your test phone. Do you hear a dial tone? If you do not hear a dial tone, try a different RJ-11 cable. If the problem is solved, connect this cord to the lower port on the MX420 and see if the fax continues to give the "offline" message. If you still have no dial tone, take your test phone to another jack and try again. Find your incoming phone service box and check if that has a RJ-11 jack. If it does, you can test for a dial tone there. If the box doesn't have a RJ-11 port, you can have your telephone provider check the service.

If there is no dial tone at the service box, then your telephone company will fix the external problem for free. (With copper telephone service, sometimes rodents damage the wires. The provider has to fix this.) If you had a dial tone at the service box or another jack, then you have an internal wiring problem. This could be at the jack or inside a wall. If you take off the outlet cover, you'll find the wiring for the jack. This will either have screws holding down the stripped ends of the conductor wires or a punch-down keystone (with un-stripped wires). For the jack with the screw terminals, determine if any wire is loose/broken and strip a new section of wire. Then re-secure the wire under the correct screw. See http://www.lanshack.com/wire_phone_jack.aspx for a diagram. For the punch-down keystone, you'll need a special tool to reconnect the conductor wire. This tool is available at most hardware stores in the electrical wiring section.

If the problem isn't at a jack, you'll have to try to find the broken wire and replace the wire. Your telephone company's service technician will fix the problem for a fee.

If you have an internet connection with a DSL filter, you should check if the filter is damaged. This can lead to the above problems. If you have switched to a VOIP service, you'll need to make sure that it is compatible with the POST connection for the fax machine.

I hope this helps.

Cindy Wells

Sep 13, 2015 | Canon Pixma MX420 All-In-One Printer

1 Answer

Dsl hooked up first then phone. worked fine for a while now nothing on phone but internt works. why


It could be one of several issues. I'd first check and replace the DSL filter. These can get damaged during a thunderstorm, even if there is no direct lightning strike. (Some filters may be in the service box and should be replaced by the telephone company repair crew.) Next check your phone line at several jacks, including the service box connection, if you can. I like to use an old wired phone to check for dial tone; an old rotary phone is my preferred tool since it rarely fails. Not all phone services have an RJ-11 connection in the service box. In that case, you need to contact the phone company to test the service.

If you have a dial tone at the service box and not at other jacks, you'll need to check for damaged wires in your walls and jacks. The jacks are fairly easy to check. They either have screw terminals or keystones. For the screw terminals, you strip a new section of the broken conductor wire and place it under the appropriate screw. For keystones, you do not strip the wire; just push in the wire with a punch down tool. The tools are available at most hardware stores in the electrical section. See http://cablesupply.com/content/47-telephone-connections-and-rj11 for the wire color to terminal location. Your phone company will correct inside wiring issues for a fee.

If you do not have a dial tone at the service connection, your telephone provider will fix the problem for free. There is probably a damaged wire outside your home.

If your spare phone gets a dial tone, then the original phone has a problem. If it is a cordless phone, check that the base unit has power. Next check that the handset batteries are good. Replace the unit or have it serviced if the transmitters or receivers can't communicate.

I hope this helps.

Cindy Wells

Jun 21, 2015 | Printers & Copiers

1 Answer

Everything is working fine on my lexmark all-in-one except for the fax. It is dialing the number and says that it is connecting but will not connect. Have cut it off for a period of time then cut it back...


It could be the fax line in the wall. Try to insert a telephone straight to the wall and listen for a dial tone. If you hear no dial tone, please contact your phone company and have them check the line. If you hear a dial tone, re-plug the printer into the wall using a different known working telephone cable. Try to fax again.

Aug 26, 2011 | Lexmark X4250 All-In-One InkJet Printer

1 Answer

L7780 cannot get dial tone on 2-line outlet. Are there any work arounds to this problem?


There is a problem either with the Line Interface Unit (LIU, also known as the fax/phone line connector) or the fax hardware, because the unit is having problems sending or receiving faxes. The unit may hang on "Initializing." This document explains how to troubleshoot the LIU and fax hardware. SOLUTION: Please perform the following: Front panel hangs on "Initializing"
  1. Pull the power cord connector from the back of the base unit to recover from the error.
  2. Unplug the LIU from the back of the ADF. It is located on the left side (facing it), and is where you plug in the telephone lines.
  3. Plug the power cord back in, power it up, and see if it hangs without the LIU inserted.
  4. If it does not hang without the LIU inserted, power the unit down, plug the LIU back in, and power it back up. If it hangs, the LIU is faulty.
  5. If it does hang without the LIU attached, unplug the ADF from the base and see if it hangs. If it does, the base is faulty.
Testing the LIU The primary test for the LIU is whether or not you get a dial tone. Sometimes, you need to re-seat the phone line several times to get a good connection. If after trying the things below, there is still no dial tone, or initialization hangs, the LIU may need to be replaced.
  1. Verify that the phone line is connected directly from the wall jack to the plug in the LIU that says "To Wall Jack."
  2. Verify that the LIU is plugged securely into the product. If it is not, there will be a message at power-up saying the LIU is not connected. If it is, the date and time will display.
  3. If the LIU was re-seated, cycle the power on the unit. The unit should display the date and time.
  4. Unplug all other accessories, like a telephone answering machine or modem. If the LIU appears to work fine after unplugging them, these accessories may be interfering.
  5. Place a document in the Automatic Document Feeder (ADF). The display will flash "Document Loaded."
  6. Press Start Fax to verify there is a dial tone. If so, try sending a fax.
  7. If there is not a dial tone, unplug the product from the wall jack, and plug in a regular telephone to verify there is a dial tone at the wall jack.
  8. If there is no dial tone on the telephone, the wall jack or phone line may be faulty

Oct 26, 2010 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

No dial tone. Can not fax or receive faxes. Tried several phone lines and wires.


two things to check first, make sure the phone cord goes into the unit where it says line and not ext. The second thing to check, plug a regular phone using the same cord and see if you have a dial tone, maybe you really dont. if you need to dial an ext. # first to get a dial tone, you need to program that in.

if all that does not solve the problem, you mostly like have a bad fax board in the unit.

Aug 26, 2010 | Brother MFC-845CW InkJet Printer

1 Answer

No dial tone pressing hook, NG and Poor line condition transmission report on sending and receiving. Confirmed good dial tone on line in and on phone on ext. Copy, display, everything else fine. I hear...


Hello,

Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.

All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.

Thanks,

Pat

Mar 27, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

Trying to print from a pc using xp and a usb connection


Make sure that you downloaded the correct drivers....Etc... (x64) vs (x86) also make sure you have the proper script # driver ... Etc... #5.1 vs #6. You will want to completely uninstall all the old drivers, shut down your computer --- do not just reboot, reinstall all the new drivers,and after your computer is done rebooting – shut it down and restart.

Dec 19, 2008 | Konica Minolta DiALTA Di200 Copier

2 Answers

On Line / Error Red light comes on.


recheck connections and shut windows down completely for 5 minutes before rebooting.... then if it still doesnt see it.. go to samsung site and download latest drivers and uninstall/reinstall with new...good luck

Dec 08, 2008 | Samsung ML2250 Laser Printer

1 Answer

Faxing proplems


Setting up the HP L7580 office jet, everything checks out except for dial tone, printer is the only thing connected, no pc, no modem, no other phones, yet it wont find a dial tone even though i can hear one when i connect a phone...cheers

May 17, 2008 | HP Printers & Copiers

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