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No dial tone

All the wires are connected properly, and I have completely shut down everything and rebooted several times and I still cannot get a dial tone for the fax.

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Try connecting a regular phone to that jack and see if the phone works. If not, try a different cable. If the phone doesn't work, then the jack is either dead or miss wired.

Posted on Jul 25, 2008


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Handsets do not ring. Display says line in use

A "Line in Use" message generally means that the phone can't get a dial tone. If all of the handsets/phones for that line are on standby or on hook, you need to check the wiring and incoming connection. First, connect a new RJ-11 cord between the phone and the jack. Check if there is a dial tone with the new cord. At least once, I saw a handset cord used in place of the RJ-11 cable. This combination will give this type of issue. If you have a DSL line, check the filter and replace it if it is inside.

For the rest of the wiring trouble-shooting, I like to check the wiring with a basic corded phone. Check if the test phone gets a dial tone at the first jack. If it does, then your first phone has a problem. If there is no dial tone, try plugging in the test phone at another jack on that extension line. If there is a dial tone, that suggests a problem at the first jack or the wiring to that jack. If you do not have a dial tone or there is no second jack, find your service connection. Open the box and look at the connections. If there is an RJ-11 jack, plug in the test phone. If you have a dial tone here, you have a wiring problem. If there is no RJ-11 jack or no dial tone, contact your telephone company. They can test the phone line and determine if the problem is inside or outside.

If the jack could be faulty, remove the cover plate. Look for any loose wires. There are two types of jacks - keystone and screw terminals. To replace a wire in a keystone jack, you will need a punch-down tool available at most hardware stores in the electrical and wiring aisle. Do not strip the wire; just place it in the correct position and push the wire into place with the tool. For the other type of jack, strip a small section of wire and secure it under the screw. See to see the terminal connections.

In many places, the phone company technicians will fix an outside problem for free. This includes a DSL filter in the service box. (There are some phone companies that are trying to force system upgrades and will avoid fixing older wiring.) If the problem is inside but not at the jack, you may want a professional to search for the issue. Your phone company technicians will often do this for a fee.

I hope this helps.

Cindy Wells
(I've had dial tone issues several times. Some were caused by rodents chewing on the copper wires (underground service). Others were due to work crews digging up the wire. A final outage issue had to do with a lightning strike damaging the DSL filter. With a fiber optic connection, we've had two service issues. The first was just after the installation and involved only one jack. That cable had been dropped during the service upgrade. After locating the RJ-11 cable behind the siding and connecting it to the service box port, the problem was solved. The second required a service call - the fiber optic modem card began to fail and couldn't properly translate the signal. The card was replaced solving all of the problems.)

Nov 18, 2017 | Lands Phones

2 Answers

All 4 hand units say "line in use" How do exit tis situation? hand units model KX-TGA410, baseunit KX-TGA131

A "Line in Use" message generally means that there is no dial tone detected. Assuming that all of the handsets are in Standby and any other phones are connected to that line are also on their hooks, then you need to determine why the base isn't getting a dial tone. This can be an inside or outside wiring problem.

I like to use an old wired telephone for testing since power isn't required to use the phone. You also need another RJ-11 telephone wire. Try connecting a new RJ-11 wire between the KX-TGA131 base and the phone jack. If there is a dial tone with the new cable, you had a bad cable. If not, try the alternate phone. If the test phone has a dial tone, then the KX-TGA131 has failed or has a power problem. If the phone is under warranty, contact Panasonic.

If neither phone has a dial tone, take your test phone to another jack connected to the same phone line (number), if available. If you have a dial tone here, then the problem is in the first jack or the wiring to the jack. You can try to repair the jack yourself. Remove the cover plate and look at the jack. If any wires are loose, reconnect them to their appropriate location. See for the usual patterns. There are two types of telephone jacks, keystone and screw terminals. For the keystone type, you need a punch-down tool (available at many hardware stores in the electrical section) to put the wires back in place. Do not strip the individual conductors before using the punch down tool. For screw terminals, strip the wire before securing it under the screw.

If you do not have another jack or there is no dial tone at the second jack, find the incoming telephone service box. Open the box and check the wiring. If you find an RJ-11 jack, plug in your test phone and listen for a dial tone. If there is a dial tone, you have a wiring problem. Check the jacks as above. You may want to have someone else check the wiring in the walls if there are no broken/loose wires in the jacks. Your telephone company will usually offer the service for a fee.

If you can't test the phone line at the service box or there is no dial tone at the service box, contact your telephone company. They will test the service box and should repair outside issues for free. (Some providers are trying to avoid copper repairs.)

If you have DSL, you may need to check the line filter. This filter can disrupt the dial tone when it fails. If the filter is in the interior, you are responsible for the replacement. In my service area, the DSL filter was in the service box so my telephone company repaired it.

I hope this helps.

Cindy Wells
(I've had no line issues several times. Sometimes, it was the result of a contractor cutting through underground lines. With copper wire, rodents sometimes damaged those underground wires. Once it was simply an issue of a contractor who'd left one wire loose after upgrading the service.)

Aug 26, 2017 | Lands Phones

1 Answer

I've got a Panasonic KXTG-5583 cordless phone with the red "in use" light stuck on

When the In Use light stays on, there is usually a problem with your telephone wiring. This means that the phone can't hear a dial tone when in standby.

First try a new RJ-11 cable between the phone base and the jack. If you see the In Use light go off, check if you can hear a dial tone. Then the problem was the phone cable.

For the rest of the troubleshooting steps, I prefer to use an old corded phone. Then you don't have to make sure to have 120V power outlets at each test point.

Try connecting your test phone to the original jack where the KXTG-5583 is plugged in. If you get a dial tone here, then the KXTG-5583 is faulty. It has a dial tone but there is a problem with signal transmission/reception between the base and the handsets. (This is actually very unlikely but it's a simple check to make.)

Next, try the test phone at another jack connected to this phone line, if you have one in the living area. If you have a dial tone here, then the wiring in the first jack or between that jack and the service box is faulty. If you do not have a dial tone or do not have another jack on the line, find your telephone service box and open it if you can. If there are RJ-11 ports in the box, connect the test phone to the service line. If you have a dial tone at this point, the problem is within the house wiring. If you do not have a dial tone or can't test for a dial tone, contact your telephone service provider. They will test the line and repair outside problems for free. (This assumes that you aren't in an area where the provider is trying to eliminate their landline services.)

If you found that the problem was inside and only have one jack (or one jack was faulty), you can check the wiring inside the jack. Take off the cover plate and look at the wiring; you are looking for a loose or broken wire. There are two common types of jacks, screw terminals and key stones. For the screw terminal RJ-11 jacks, if you find a loose or broken wire, strip the insulation from the undamaged part of that conductor. Then secure it under the appropriate screw. For keystones, you'll need a punch down tool which is available at most hardware stores in the wiring area. Take off the cover over the wires and locate a loose or broken conductor. Do not strip the wire's insulation, Place the wire above the appropriate point on the keystone and use the punch down tool to push the wire fully into the socket. The wire's insulation will be removed at the necessary spots as it is pushed into place. Replace the cover. In both cases, replace the cover plate (with the keystone if you dislodged it to work on the wires). See for a picture of the wire color to terminal location for the RJ-11 jack.

If the problem is in the wiring inside the walls, you may want to have someone else find the problem. Your phone company will often offer to do the work for a fee.

I hope this helps.

Cindy Wells
(I have had the phone line go down several times. With copper wire, the problem has always been outside. The cause most of the time was mice chewing on the wires. Twice the problem was due to a contractor cutting the wires while digging near the feed lines. Since changing to a fiber optic system, I've had a single jack go down and sporadically lost all incoming services. The single jack lost the dial tone the day of the switch over. The service technician failed to connect all of the wires to the new service box. I found the wire behind the siding and connected it myself. The complete signal loss was due to a problem with the "electronic brain" of the system and required the service technician to replace the card.)

Jun 19, 2017 | Panasonic KX-TG5583 Trio Cordless Phone

2 Answers

My Uniden TRU8885 will no longer give a dial tone or ring when called (I tried using my cell phone). All associated handsets are similarly afflicted. Cleaning peope were here today and must have pressed...

The TRU8885 has a Do Not Disturb feature which will disable the ring on the base and all handsets. To toggle this off, press and hold the DND button on the base. (The key is on the lower left of the keypad, next to the * key). The answering system will turn on when the DND feature is enabled, if it wasn't previously on.

However, this shouldn't disable the dial tone when you call out. I suggest that you check that the base has power. After that, you have to look for a wiring problem. The problem could be the phone, the RJ-11 cable between the base and the wall jack, a wire that is damaged in the wall, or an outside line problem.

First try a new RJ-11 cable; make sure not to use a wired handset cord. After that, I like to use an old corded phone that requires no power adapter to test the line. If the test phone gets a dial tone, then the TRU8885 base has a problem. If the test phone doesn't hear a dial tone, try plugging it into another jack on the phone line if possible. If there's no dial tone (or no other jack), find the incoming service box. If there is an RJ-11 plug in the box, check for a dial tone there.

If you have no dial tone at the service box or can't test the line at the box, contact your telephone company. Most companies will check the line and fix outside problems for free. If the problem is at the first jack, remove the cover plate and look for a loose wire. There are two styles of RJ-11 jacks. The screw terminal type require you to strip the wire and secure it under the correct screw. For the keystone jack type, you do not strip the wire. You use a punch-down tool (available at many hardware stores in the electrical section) to push the wire back into the correct section of the keystone. The little pins will puncture the insulation when the wire is properly inserted to make the connection. See for the connection wiring connections. If you have an DSL filter inside your home, replace it if it is faulty. For any other inside wiring problem, you may want to let a professional find the wiring break in the walls. Your phone company will do this for a fee.

I hope this helps.

Cindy Wells
(I have had dial tone issues from several different causes. A single jack's wire was left disconnected after a service upgrade. Several outages were from damaged outside wiring either from mice chewing or a contractor digging through the wire. With a DSL line, the lightning strike damaged the filter and blocked all of the signals. Recently, a fiber-optic service card failed resulting in intermittent dial tone failures. Except for the first issue which I could fix myself, the local phone company or appropriate contractors fixed the issue for free. However, I don't live in an area where the phone company is trying to stop serving some wired phone customers.)

Dec 29, 2017 | Uniden TRU8885 Digital Answering Machine

1 Answer

No dialing tone

For a mobile there is no dial tone, just dial the no and call.. However if you are refering the landline phones, check whether the cables are connected properly(if its a wired connection) or otherwise check whether its turned on or not..

May 13, 2011 | Cell Phones

2 Answers

My internet connects slows (211kbps) and drops off completely. AT&T says it's inside the home. Anyway to check the modem? I have unplugged and restarted it several times

More likely your telephone junction box outside your house has a bad wire connection - I've experienced the same problem before for my DSL. In addition, sometimes my phone line would go out as well - no dial tone. Listen to your phone and check if you have a dial tone when the Internet connection drops out - they may be associated.

Dec 22, 2010 | 2wire (1000-400108-001) Router

1 Answer

Agere modem 2.0 no dial tone message

if its working properly before, try to remove the wirings and clean it a little then try it again, possibilities is its wires didn't contact properly.

Apr 26, 2010 | Computers & Internet

1 Answer

Phone won't transfer to next free line when a second call comes

If you are not getting a dial tone then something is holding the line off hook. Disconnect any other device you have on your lines and check to see if you get your dial tone back. If you still have no dial tone unplug each phone and check again. You may have to disconnect everything for a minute or two so the phone company will reset its equipment. Plug in your phones one at a time and check your dial tone every time you add something new.

If you add something and you loose your dial tone immediately you may have a crossed connection in the wall socket, any splitters or in the phone plug. Check to make sure all of the wires in those sockets are straight before you plug in your phone wire.

If you add your CC machine and everything is good but it fails after you run a transaction you will have to contact the supplier of your CC machine. It is not hanging up the line.

Mar 22, 2010 | Panasonic KX-T7730 Corded Phone

1 Answer

I have a Canon MP830-All in one. It does everything except send/receive faxes. The line has been checked out. If I connect it to the phone line, it just clicks. I have rebooted and unplugged and...

Your fax machine is not getting a dial-tone.

Plug a regular phone into the wall jack and listen for a dial-tone
Make sure the phone line is hooked into the LINE port of your fax machine.
Unplug the power cord for 10 seconds.
Do you have a DSL phone line?

Oct 21, 2008 | Canon Office Equipment & Supplies

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