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EVERY TIME I use my scanner ie scrips errors involving - file:///C:/Program%20Files/HP/Digital%20Imaging/Skins/hp1/sc/scan.htm comes up

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  • ccn1021 Jul 17, 2008

    Mine is with a scanjet HP 4850 - same error message; I moved the scanner from one computer to another (it used to be on this computer) and that is when the problem started; using Windows XP; I downloaded and reinstalled the driver but the error message still comes up. Maybe I should have downloaded the non 64 bit drivers - I wasn't sure which option to select

  • Anonymous Aug 20, 2008

    This same error message comes up with my HP Officejet 5510 all in one. It just started about 3 weeks ago. It asks if I want to continue running the script and I click yes and then it will scan. It is horribly annoying for someone who does a lot of document scanning.

  • Anonymous Sep 26, 2008

    I have same problem but hp Scanjet 4070

  • Anonymous Nov 09, 2008

    Yes I have exact the same problem, Help please?

  • wpdouglass Feb 02, 2009







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    file:///C:/Program%20Files/HP/Digital%20Imaging/Skins/hp1/sc/scan.htm

    i keep getting this error.




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Hi I encountered a similiar problem with my HP PSC 2310 printer recently. "file:///C:/Program%20Files/HP/Digital%20Imaging/Skins/hp1/sc/scan.htm". Following are the soultions provided by HP team. Solved mine using solution #1. Hope this is of help :)

Solution 1:
1. Double-click on 'My Computer' icon on the desktop.
2. Double-click on C:
3. Double-click on 'Program Files'.
4. Double-click on 'HP' folder.
5. Double-click on 'Digital Imaging' folder.
6. Double-click on 'Skins' folder.
7. Locate and double-click on 'hp1' folder.
8. Locate, right-click on 'skins.xml' file and select 'Copy'.
9. Click on the 'Back' arrow to go to the 'Skins' folder.
10. Double-click on 'hp2' or 'oov1' folder.
11. In the folder, right-click on any blank space and select 'Paste'.
12. Now restart your computer and check the functionality.
If the issue still persists, please follow solution 2.

Solution 2:
1. Insert the All-in-one software CD in your computer and cancel any installation screen that may appear.
2. Double-click on 'My Computer' icon.
3. Right-click on the CD-ROM drive that contains the software CD and select 'Open'.
4. Double-click on the 'Setup' folder.
5. Double-click on the 'SkinsHP' folder.
6. Right-click on the file 'SkinsHP1.MSI' file and select 'Install'.
7. Again right-click on the file 'SkinsHP1.MSI' file and select 'Repair'.
8. Restart the computer and check the functionality.

Solution 3: Uninstall and reinstall of the software.
1. Insert the CD that came along with the printer.
2. In the CD contents, you will be able to view a folder named "UTIL".
3. Inside the UTIL folder there will be a folder named "CCC".
4. In the CCC folder, among the various files, you will be able to view four files named, Uninstall_L1.bat, Uninstall_L2.bat, Uninstall_L3.bat and Uninstall_L4.bat.
5. First double click on Uninstall_L1.bat file. A black DOS window will open up. This will uninstall the software by Level 1 method. It will take a while until Level 1 uninstallation is complete.
6. Similarly complete level 4 uninstallation by clicking on Uninstall_L2.bat, Uninstall_L3.bat and then in Uninstall_L4.bat.
7. This completes level 4 uninstallation of the software.
8. Now install the software from the CD and check if the issue is resolved.

Cheers,
kypsyche

Posted on Nov 28, 2008

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Posted on Jan 02, 2017

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Hi, when I want to open scaner in hp office jet6213 I recieve this message "selektskin-error" (the file c:program fileshpdigital imageskinsoov1skin.xmldose not exist) What should I do?


The 'missing' file exists, but is in the wrong folder. This problem is known to HP. Here is the solution:
# Open Windows Explorer.
# Click the + sign next to Local Disk (C:).
# Click the + sign next to Program Files .
# Click the + sign next to HP or Hewlett Packard .
# Click the + sign next to Digital Imaging .
# Click the + sign next to Skins .
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# If there are not any extra folders, check the contents of the folder and make sure they are correct.

1. Look inside the hp1 folder; it should contain sixteen icons (including folders).
2. Look inside the 00v1 folder it should also contain sixteen icons (including folders).

What you will probably discover is that the skin files in the 00v1 folder are all or partially missing. Copy all the files in the hp1 folder to the 00v1 folder, and be sure skin.xml is one of these files. And if there are any other folders in that subdirectory delete them, and if the 00v1 folder is missing, create it.

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Can't scan from printer or computer


Close the Digital Imaging Monitor.
◄ Start or restart the services :
1. HP Cue Device Discovery.
2. HP Net Device Discovery.
3. HPQCS08.
◄ Run Digital Imaging Monitor.
◄ Wait for a Minute, if the configuration screen appears it is done else refresh the HP Cue Device Discovery
◄ Restart the Printer
◄ 99% chances of resolution and in the other cases a proper uninstall and reinstall is needed
************************************************************************
If the issue still remains then :;
Added the files to the firewall exception list
C:\program files\HP\digital imaging\bin\hpiscnapp.exe (version 10 software )
•C:\program files\HP\digital imaging\bin\hpqscnvw.exe (other than version 10 software
•C:\program files\HP\digital imaging\bin\hpqste08.exe
•C:\windows\system32\hpzipm12.exe
•C:\windows\system32\hpzinw12.exe
•C:\program files\HP\digital imaging\bin\hpqtra08.exe
•C:\program files\HP\digital imaging\bin\hpqthb08.exe
i. 68: dhcp client
ii. 80: web server
iii. 137:UDP Port 137 netbios-ns (UDP)
iv. 139: netbios-Session (TCP),
v. 161: snmp. (UDP)
vi. 427: srvloc. (UDP)
vii. 5353: mDNS
viii. 9100: pcl/pjl print.
ix. 9101: debugging tcp recv/send
x. 9102: debugging tcp send
xi. 9103: debugging udp recv/send
xii. 9110: echo
xiii. 9220: generic gateway (scanning, pml).
xiv. 9290: scan.
xv. 9280: generic gateway
xvi. 2500: scan.

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