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My CD/DVD drive/burner does not work, nor does my laptop recognize it. It does not recognize a driver for it either. I downloaded a driver from gateway, however, this did not work. I cannot backup anything onto disc or download anything onto disc. This began a week after I purchased my computer.

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  • llerrog Jul 11, 2008

    had the same problem on vista, went too system restore to a date I knew it was working all ok.

  • Anonymous Oct 23, 2008

    My cd or dvd burner is not working . I can't play any cd or dvd and this start happening like two weeks after i bought. Please help

  • glen34 Nov 16, 2008

    where do i get the driver from?

  • camerady Mar 08, 2009

    I made a windows movie maker movie and burned to DVD, now I can't burn or save anything to a CD. What can I do?

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  • Master
  • 1,314 Answers

The optical drive is faulty. Contact gateway for warranty service.

Posted on Jul 10, 2008

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