Question about HP OfficeJet 4215 All-In-One InkJet Printer

4 Answers

When I try to print I get a fax window

I just re-installed XP and added a second user. The second user gets a fax window when he wants to print. Internet or word document. Oddly, he could print something from the internet if he used Internet Explorer (but not Firefox).
First user has no problems.

Thanks.

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  • 4 more comments 
  • lazy_boy Jul 10, 2008

    Thanks, but the default printer setting is correct. That's why this seems very strange. Sorry, I should have mentioned that.

  • lazy_boy Jul 10, 2008

    Also, I can't install it from the second user's desktop. If I try to it says that it's already installed. Asks me if I want to install a "second device."

  • lazy_boy Jul 11, 2008

    Thank you so much for your kindness. I ran in to an issue when I "browsed" for the printer..it wanted a "printer name" and I had no idea what to type in. So, at that point I plugged in my USB cable and it completed its installation. However, now the 2nd user gets a new dialog box (instead of the old fax wizard) "Save file in" with what looks like my "my computer" choices. So when they click on "print" windows asks where it wants to "save the file." Weird. The set-up also added another printer icon that I have not seen previously...one called "Microsoft XPS Document writer." I tried making each the "default printer" but got the same result.

  • lazy_boy Jul 11, 2008

    Worldvet I am so appreciative of your caring diligence.

    I tried to perform your instructions to the best of my ability, but continue to have the same problem. In case I may of misspoken, allow me to quickly re-state my issue.

    I only have one PC, but we have two people using it. I created two user accounts when I installed XP a couple of days ago. Both are characterized as "administrator" accounts. I downloaded Mozilla Firefox because we generally prefer to use that over Internet Explorer. Everything prints fine except when the "2nd User" (that would be me) tries to print something off the internet in Firefox. In other words, when I see an interesting article when I am surfing the net in Firefox and wish to print it, I get a windows box that says "save the file as" and has a pull down menu for My Documents, Hard drive, etc. I can print the article if I am using Internet Explorer. The primary user (my roommate) can print an article from either Internet Explorer OR Firefox. We can both print Word Documents just fine. So I kind of wonder if this is an issue of the Firefox browser communicating with the printer?

    Having said that, I believe that both users now are on MSHOME and "sharing" is selected for each.


  • lazy_boy Jul 11, 2008

    Yup. Version 3.0

  • rpittle Oct 27, 2008

    When I try to print I get a fax window. I have only one computer hooked up to the printer and it worked for me in the past.

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4 Answers

The only "comment box" that appears for me is the one called "Suggest a Solution for this Problem." Maybe I'm not looking in the right place. When I tried to give you the maximum rating possible, it switched to a screen for me to register I think...

But! We seem to have made great progress. I changed the printer in user two's print.print_print line from "Microsoft XPS Document Writer" to match what user one had, "hp officejet 4200 series" and I was able to print a news article from Firefox. There was one weird thing, however: it was a two page article and it took about 10 seconds for the first page to begin printing and, after it printed, waited another 10 or 15 seconds, then printed the next page in an extremely slow and halting manner. I followed your suggestion and made sure user one was logged off. As I mentioned previously, when I installed the printer software this time I got an icon I have never seen before(I have re-installed this several times in the past) called Microsoft XPS Document Writer.

Posted on Jul 12, 2008

Uninstalled version 3. Downloaded version 2.00.15 from this site:

http://www.mozilla.com/en-US/firefox/all-older.html

Problem persists.

Posted on Jul 12, 2008

Update: The printer prints a word document just fine, an article on the internet fine AS LONG AS it's Internet Explorer. It fails for an internet article through Mozilla. In the past I've had it work regardless of the browser. The primary user is able to print using Mozilla,

Posted on Jul 11, 2008

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Go to Start Menu, Printers and Faxes. When the Window opens and you see your printer, right click your printer and choose Set As Default. If you don't see your printer, reinstall it from the second users desktop.

Regards,
Worldvet

Posted on Jul 10, 2008

  • 6 more comments 
  • Glenn Rogers
    Glenn Rogers Jul 10, 2008

    OK. From the second users desktop, uninstall the printer software. Get, download and run this program to clean up your system registry (its free)
    http://www.ss-tools.com/registry-fixer/

    Unplug the network air card, or network cable (PC can stay on, if using an air card use the remove safely tool in the system tray.

    Restart the PC. Reinstall the printer software and should it ask you to attach the USB cable, attach your air card or network cable instead.

    Then, go to Start Menu, Printers and Faxes and choose add new printer, select Network Printer and Brose for it. When it installs the network attached printer the software should be onboard and ready to go. You shouldn't have a problem after that. If you do, post that fact back here and I'll see if there are drivers for your pinter that also include network support.

    Lastly, please verify you have a HP 4215 printer and not that it was the closest to your in our category selection. On the back sticker with the model details there are often extra information, such as a 4215xi, 4215x, etc. And, can you include whether you've installed XPSP3 or not.

    Thanks,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 11, 2008

    When you were prompted for the printer name you should have seen a browse button. If not, your PCs are not on the same network type most likely.

    All your PCs need to be on the same network 'type' a slim definition for Windows compared to Unix or Linux but troublesome. And, there are really innocent things that can happen that change this network type.

    The types are:
    MSWORK
    MSHOME

    Doesn't seem like much but a real pain.

    To check all your PCs are on either MSHOME or MSWORK, one is meant for the home and one is meant for work environments, but they're the same, mostly. You want to be on the one your DSL router is looking for, MSHOME usually. So check the one PC that is having no trouble and has your printer, and run this sequence,

    Right Click My Computer,
    Select Properties,
    Click on the Computer Name Tab,
    Click on the Change Button

    OK. Now you want to note what network type by name this PC is using. MSHOME or MSWORK, it could be either. More importantly and assuming this is the PC with the Printer attached give it a short rememberable name like Mine or Hers or by description, such as Dell8100, what every you choose write it down you will need to refer to it and you actually want to remember it by an obvious choice. (In My Home Network where I have six PCs including wireless laptops I use the case color as a choice, such as BigBlackBox, SilverBox, BlackandSilverBox) the only thing you need to know is that NO SPACES are allowed so if you need to use a space use an underline instead such as Space_Space, no other Shift Characters are allowed either, this is left over from the early days of programming. As those other keys are reserved for programming languages.

    In this property sheet (that's what we call the page you are looking at) there is also a space for the computer name, Dell and HP and the others put in really weird names. I suggest you call it something simple that describes the role of the PC in your home. You'll see in a moment why this is important. So call it by (If this is your PC) your first name or favorite online nickname like LazyBoy. The name of the computer on the network will then be and this won't make much sense but its really important to be exact \\MSHOME\LazyBoy
    This part with the slashes are similar to the Internet, which is also a network, and is called the Network Address. Write this down too.

    Close out thees property sheets after making any changes and your PC will want to Reboot, select, Later or Cancel when prompted.

    Now, bring up the Start Menu and choose Printers Faxes (assuming this is still the PC with the Printer attached). You will see your printer listed with a black circle and a check inside. This denotes your default printer. Right click this default printer and choose Properties.

    At the top of the subsequent page is a printer name, usually the model. Now, click on the Sharing Tab, you will see the radio button option to Share this printer or not. Yours should be on Share if it isn't already. Then you are prompted for a share name. Again, here naming rules apply . It is best to name it by the make and model to denote printers on your network more easily. So, if its an HP 970cse, name it HP970 and leave it at that. This becomes an element of the path on the network to your printer which would now be
    \\MSHOME\LazyBoy\HP970
    That is what the second PC is looking for when its asking for the printer name. Most of the time when your printers are on the same Network Type: MSHOME; as soon as you put in the first two backslashes a drop down list will appear, should all your PCs on the network be set for the same network type. But, if you can always just put in the address to your main printer, which is... naturally \\MSHOME\LazyBoy\HP970

    Alright, give this a go. Put all your PCs on the same network type by name first, then give each one a name that makes sense to you, I use first names of the people using the computers, Mom, Dad, (name of child[ren]) etc. and then allow the machines to reboot.

    Now that you've gotten to this point, point the other computers to your printer by typing in the printer name by address on the network. If you've done this right, the second PC will want to begin installing the printer software. If you've installed it already it should already be there and its pretty much hands off. Once done, you don't need to reboot, just log off and log on again and when you go to print you need to select the printer of choice. If you only have one printer, go back to Start Menu, Printers Faxes and make the network printer the default and your applications will print to that by default.

    Copy this post and paste it into a word program or Notepad and print it off so you can refer to it as you setup the other PCs or the second PC, if that's all you have.

    Regards,
    Worldvet

    Let me know if you get stuck and at what point so I can clarify this if needed.


  • Glenn Rogers
    Glenn Rogers Jul 11, 2008

    BTW, we may not be finished yet, getting you straightened out but I would appreciate your changing the rating on my solution.

    Thanks,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 11, 2008

    Wow. Thanks for clearing that up. Are you using Firefox 3? From within Firefox, click on the Help Menu, select About. You will see the version you are using.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 12, 2008

    OK, on the version 3.0 and that is your problem. Version 3 has had more mortalatiy than a combat zone.

    You want to rollback to version 2.0.0.15.

    Later, I can send you links to download the older version before you uninstall the new version.

    We're headed out for dinner and I'll be back online later tonight and I'll get the links to you.

    Worldvet.


  • Glenn Rogers
    Glenn Rogers Jul 12, 2008

    Do you still have firefox 2 on your hard drive?

    WV


  • Glenn Rogers
    Glenn Rogers Jul 12, 2008

    OK on the problem persisting. Leave Firefox 2 on for now, there are user settable properties. I need to research which one can cause your problem.

    And, please use the comment box to reply in this thread as it then notifies me via email.

    Thanks,
    WV




  • Glenn Rogers
    Glenn Rogers Jul 12, 2008

    I'll need you to check some of the program settings that are hidden from user view. I'm going to give you the shortcut to access these settings. Messing around with these settings are dangerous and can crash your browser completely.

    So, because of that always create a restore point on your PC before you make a change within this area.

    We need to compare differences between your desktop and your roommate's desktop. But, first I want you to look and see if there is an entry for the local printer connected to your PC. The reason we want to compare the two is that the path to the local printer needs to be the same.

    OK, here it is, in the address bar for Firefox for the second user type: about:config and then press enter. You will now see a multitude of entries, these are the program entries that affect your experience with Firefox. At the very top of this page is a text box called filter: In this Filter text box type in "print" without the quotes.
    The first line should be a path to the local printer. If it is there, lets say it reads\HP 970 cse And, this is your local printer then there is more of a problem then you or I could have imagined.

    But, if there is no entry, this is a good thing as we can create one. So, assuming it is empty, exit Firefox, switch users and do the same for user one, run Firefox, tupe about:config in the address bar, enter print in the filter box and write down exactly what the entry to the right reads.

    Exit Firefox, switch users to user 2,run Firefox type about:config type print in the filter box and double click the print.print_printer entry and you can now enter the path to the local printer just as it was for user one. This doesn't actually solve your problem, but you want to exit and restart Firefox now for user 2 and see if this printer is now in the list of printers to print a page from in Firefox.

    Otherwise, my last suggestion to examine would be to consider whether the first user has a browser running, while you the second user is trying to print, and this would cause user 1 to dominate the program and the ability to print. This is only a guess I hazard to make, but it could be the problem.

    Let me know what you find using the comment box below this screen and not as a Guest, please.

    Regards,
    Worldvet


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