Question about Lexmark Office Equipment & Supplies
Paper jam - paper removed but still saying paper jam 2
No visible paper remaining, however a small piece was missing from the removed paper
printer used for shop invoices
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Posted on Jan 02, 2017
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Aug 24, 2016 | Office Equipment & Supplies
Sep 02, 2011 | Lexmark Office Equipment & Supplies
Follow these steps to remove jammed paper from the printer
1.Open the print cartridge door, and then remove the print cartridge.
NOTE: Opening the print cartridge door and removing the print cartridge relieves tension on the product rollers, which prevents damage to the product and makes the removal of jammed pages easier.
Figure 1: Open the print cartridge door and remove the print cartridge
CAUTION: To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.
2.With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.
Figure 2: Remove the jammed paper
3.Look inside the product for any torn pieces of paper or labels, and then remove them.
4.If any jammed paper remains in the input tray or the output tray, grasp it with both hands and gently remove it.
5.Reinstall the print cartridge, and then close the print cartridge door.
Figure 3: Reinstall print cartridge and close print cartridge door
1.Press the Power switch to turn off the product.
2.Wait 30 seconds, and then press the Power switch to turn on the product.
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