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Brother MFC-9700 error message says "reinstall cassette #2 properly". It is installed properly. Turned machine off. looked inside, no paper jambs, cassette seems to be okay, reinstalled just like 100 x's before... Still same message. Checked user guide and online for others with similar problem.

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I just experienced the same issue, and from research it looks like there is an optional second paper cassette that you can purchase. If it is set to have the second cassette turned on and you don't have that option the machine is looking for something that does not exist. In my case cassette #2 was turned on via the menu (Menu, Option 1 (General Set-up), Option 5 (Cassette #2), make sure it is set to "off"). Once Cassette #2 was set to off the machine started working properly again.

Posted on Jul 16, 2008

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Posted on Jan 02, 2017

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My Brother MFC-8680dn keeps giving me a "Print Unable 72" error message. Any ideas how to fix?


According to Brother Solution Center:

The machine may not work properly because of the condensation inside of the machine caused by a temperature differential between the inside and the outside of the machine.
To clear the error message please follow the steps below:
  1. Keep the machine's power on and open the front cover.

  2. Leave the front cover open for 30 minutes.

  3. Close the front cover.

  4. Turn off the machine's power switch and turn it on again.
If you are satisfied, please rate or/and leave a testimonial. Thanks!

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Print unable 32 error message


The message "Print Unable 32" or "Machine Error 32" will appear on the LCD display if paper or labels are stuck inside the printer or drum unit.

Follow the below link to fix Print unable 32 error message on Brother MFC-9840CDW Laser Printer

http://tinyurl.com/print32
All the Best...

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I have an older machine: model MFC 9700. It has stopped receiving faxes and is showing an error message 71. Says to unplug and call Brother. Is this worth repairing? or smarter to invest in new...


Thats up to you. request a repair cost and compair it to the cost for a new one. Your choice mfc 9700 is a good unit. Upgrade to a MFC 4100n its one of the best brothers makes. Hope this helps.

Aug 12, 2010 | Brother Office Equipment & Supplies

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Brother MFC-9700 Machine Error 71


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it is referring to the paper holder (cassette ), it's expecting to get paper from cassette # 2
check settings for paper source and change it

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Remove your drum unit and you will see on top of where the drum unit sits inside your machine is a piece of glass(inside the machine). Wipe the glass with a soft dry cloth. If this do not work, remove your toner cartridge and see if the toner is spread evenly on the cartridge.

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1-pull the paper cassette out-fan the paper and adjust the cassette to the proper size of the paper.2-after you remove the cassette from the machine have a look in cassette bay with help of any light source and cofirm there is no foreign object stuck inside(pieces of paper-pins etc-after that if the problem exist apply a spray from contact cleanr with it is tube inside the bay of cassette in direction of machine rear frame.and insert the cassetee firmly many times to activate cassette switches.

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If you still have the error message use a original brother cart.

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