Question about Brother Office Equipment & Supplies
I just experienced the same issue, and from research it looks like there is an optional second paper cassette that you can purchase. If it is set to have the second cassette turned on and you don't have that option the machine is looking for something that does not exist. In my case cassette #2 was turned on via the menu (Menu, Option 1 (General Set-up), Option 5 (Cassette #2), make sure it is set to "off"). Once Cassette #2 was set to off the machine started working properly again.
Posted on Jul 16, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 09, 2011 | Brother Office Equipment & Supplies
Dec 09, 2010 | Brother MFC-9840CDW Laser Printer
Aug 12, 2010 | Brother Office Equipment & Supplies
Jan 18, 2010 | Brother MFC 9700 All-In-One Laser Printer
Jul 08, 2009 | Brother MFC 9700 All-In-One Laser Printer
Mar 17, 2008 | Brother MFC 9700 All-In-One Laser Printer
Mar 03, 2008 | Brother IntelliFAX 4100 Laser Fax
Dec 16, 2007 | Brother MFC 210C All-In-One InkJet Printer
265 people viewed this question
Usually answered in minutes!