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Brother MFC-9700 error message says "reinstall cassette #2 properly". It is installed properly. Turned machine off. looked inside, no paper jambs, cassette seems to be okay, reinstalled just like 100 x's before... Still same message. Checked user guide and online for others with similar problem.

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I just experienced the same issue, and from research it looks like there is an optional second paper cassette that you can purchase. If it is set to have the second cassette turned on and you don't have that option the machine is looking for something that does not exist. In my case cassette #2 was turned on via the menu (Menu, Option 1 (General Set-up), Option 5 (Cassette #2), make sure it is set to "off"). Once Cassette #2 was set to off the machine started working properly again.

Posted on Jul 16, 2008

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My Brother MFC-8680dn keeps giving me a "Print Unable 72" error message. Any ideas how to fix?


According to Brother Solution Center:

The machine may not work properly because of the condensation inside of the machine caused by a temperature differential between the inside and the outside of the machine.
To clear the error message please follow the steps below:
  1. Keep the machine's power on and open the front cover.

  2. Leave the front cover open for 30 minutes.

  3. Close the front cover.

  4. Turn off the machine's power switch and turn it on again.
If you are satisfied, please rate or/and leave a testimonial. Thanks!

May 09, 2011 | Brother Printers & Copiers

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Print unable 32 error message


The message "Print Unable 32" or "Machine Error 32" will appear on the LCD display if paper or labels are stuck inside the printer or drum unit.

Follow the below link to fix Print unable 32 error message on Brother MFC-9840CDW Laser Printer

http://tinyurl.com/print32
All the Best...

Dec 09, 2010 | Brother MFC-9840CDW Laser Printer

1 Answer

Brother MFC-9700 Machine Error 71


71 says the fuser unit is not installed, it means the fuser lamp is burned out, or the temp. sensors are bad. In either case the best repair is a new fuser which you'll find at www.precisionroller.com

Jan 18, 2010 | Brother MFC 9700 All-In-One Laser Printer

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Not receiving faxes or able to copy


it is referring to the paper holder (cassette ), it's expecting to get paper from cassette # 2
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Brother MFC 9700


Remove your drum unit and you will see on top of where the drum unit sits inside your machine is a piece of glass(inside the machine). Wipe the glass with a soft dry cloth. If this do not work, remove your toner cartridge and see if the toner is spread evenly on the cartridge.

Mar 17, 2008 | Brother MFC 9700 All-In-One Laser Printer

1 Answer

Ink cartridge (not) installed properly


unplug machine from power outlet. take all carts out. wait 5 min. plug machine to power. wait until machine demands carts. reinsert carts and make sure they are secured. answer display when asked if you have changed.

If you still have the error message use a original brother cart.

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