Question about HTC Touch P3450 Smartphone

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Easy Sync Pro not able to connect to my HTC touch

Dear Expert

I have a HTC touch and its not able to Sync to my lotus notes calendar via Easy Sync Pro. It gives the error message " Cannot connect to device. Verify that Active Sync is running " even while Active Sync is perfectly connected and running

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  • Anonymous Aug 06, 2008

    Using HTC Touch Diamond, and getting exactly same problem.

    - ActiveSync 4.5.0

    - EasySync 2.4.6

    - Lotus Notes 7

    Is there anything to do ?

  • Anonymous Aug 28, 2008

    got the same here...

    htc touch diamond
    active sync 4.5.0 (build 5096), mobile connected and synced
    notes 8.0.1
    ibm easysync 4.2.6

  • Anonymous Sep 04, 2008

    htc touch diamond
    active sync 4.5.0 (build 5096), mobile connected and synced
    notes 8.0.1
    ibm easysync 4.2.6

  • Anonymous Oct 13, 2008

    I have an MDA conpact 4, ActiveSync 4.5.0, Notes 7 and EasySyncPro 4.2.6 and Windows Mobile 6.1. The syncronization is not possible.

  • snoony Oct 15, 2008

    I use HTC Diamond, and when I try to sync my lotus notes calendar, it shows the same error message. My easysync version is 4.2.5.

  • Anonymous Oct 30, 2008

    Active Sync 4.5 is running smoothly with the HTC P3300 but easysync with Lotus Notes is not working. It says that Active Sync is not running.....

  • Anonymous Nov 28, 2008

    Same thing with my touch pro

  • glengarn Jan 07, 2009

    I am running easync and active sync is running but the easync says it is not. I am using a Samsung Omnia (WM 6) phone

  • hscr Jan 31, 2009

    I have the same problem as the previous person. Any assistance will be greatly appreciated.

  • HDTouchOz Feb 09, 2009

    I have the same problem with my HTC Touch HD. I am running Easy Sync Pro 4.26 and Active Sync 4.5 and get the message "Unable to connect, verify Active Sync is running" when it is. I have had no luck contacting IBM (they say it is not their problem), HTC support in Australia (responsive but couldn't help) and HTC support in Europe (useless). I did a complete reset of my phone and reinstalled all software, but nothing works. Have tried all .exe's suggested in this and other forums, but no luck. Help.

  • Anonymous Apr 29, 2009



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I had exactly the same problem. I changed location from Easysync on my HTC P3300 from memorycard to internal memory. It worked!!

Using easysync 4.26
Lotus Notes 8.0.2
Active Sync 4.5

Posted on Oct 31, 2008

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In case of Omnia I found a solution.I deleted Easysync pro from my PDA then I reinstalled onto device(main memory) instead of storage card.

Posted on Jul 22, 2009

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When i bought HTC P3300, i downloaded trail version of Commontime mNotes to sync Lotus Notes and WM. It installed a certificate on my mobile. When i tried to use Lotus EasySync, it gave error ActiveSyn not running. Later i removed the mNotes certificated from my mobile and restarted LotusNotes EasySync. It worked perfectly fine.


Posted on Feb 06, 2009

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