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it sounds like you need to get a new battery. Your current battery might be strong enough to light the screen but not strong enough to launch the song. Thats only thing i can think of. Hope this helps! :-) please tell me if it does!
I just encountered the exact same problem with my mp3 player. It is the 2nd time that this has happened to me. I have taken it back to the store both times and they have given me a new one. They keep telling me that illegally downloaded music will cause it to crash but i only had CDs on there. I guess i dont have a real solution other than taking it back and hoping for one that works.