My printer had a message say power save on. The printer would not respond to any of the buttons I push so I unplugged it. I plugged it back in and now I have nothing in the display and can't get it to do anything. HELP PLEASE
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hi, Mr Justin Becker i think its a power supply problem, first you should try another dc adaptor, if your printer works fine with the new one, you have to replace it or take it for repair.
if it is a DC Adaptor problem it cost about: US $29.74
Called Hp, they said it is a firmware problem and they would notify me when they solved it. All I do is unplug and then plug it back in. If that don't work, make sure you have a phone line plugged in you're printer and pretend to make a phone call, this will "wake up" the printer, it will say "phone off hook". Then on the keypad of the printer push the star and pound buttons at the same time, then enter 1, 2, and 4. Scroll thru until you see "system menu" then push the OK button and find "system mode timeout" push OK then enter 1800 and push OK. Push OK again to make sure. That is the dafault setting for this printer. After doing all that you're printer will go to power save mode after 30 minutes sitting idle but it should pop right back to normal by pushing the power button once or sending a print command from you're computer. At least that's what I did and now it seems to come out of power save mode when it's supposed to....gary
If the buttons will not work, this is either a physical problem with the printer, or an NVRAM problem.
If it is a physical problem, hopefully you have some sort of warranty because most printers like this are just not worth repairing.
If the issue is with the NVRAM, you can reset most HP printers with the following: WARNING THIS WILL ERASE ANY DATA SAVED IN THE UNIT INCLUDING SAVED FAX NUMBERS!!!
1.) Power the printer completely off. If the power button will not respond at all you may have to unplug the unit. DO NOT UNPLUG THE UNIT WITH IT ON UNLESS ABSOLUTELY NECESSARY! If you do have to unplug it, be careful!
2.) Once the unit is powered off, then unplug it.
3.) With the unit powered off and unplugged, press and hold the # and 9 keys on the numeric keypad.
4.) While holding the keys down, plug the unit back in.
5.) Release the # and 9 keys and power the unit back on.
6.) This should cause the unit to display the message: FULL NVRAM RESET. The unit will then need to be setup again.
WARNING THIS WILL ERASE ANY DATA SAVED IN THE UNIT INCLUDING SAVED FAX NUMBERS!!!
If you find the lights flashing, we could try resetting the printer.I have explained the reset procedures below
POWER DRAIN:-Turn off the printer, Unplug the power cable from printer and from the wall outlet.Press and hold ON buton for 30-60 seconds.
PARTIAL RESET:-Unplug the printer power cable while its ON, press and hold # and 3 button and connect the Power cord while holding.Wait untill the ON light flashes, then release the buttons.
----(for below reset cartridges must be removed out)---------
SEMI_FULL RESET:-Remove the ink cartridges, Unplug the printer power cable while its ON, press and hold # and 6 button and connect the Power cord while holding.Wait untill the ON light flashes,or wait for 20 seconds,hen release the button.If the printer goes off dont worry release the button and Push the ON button.
FULL NVM RESET:-Take the Ink Cartridges out, Unplug the printer power cable while its ON, press and hold OK and CANCEL button and connect the Power cord while holding the buttons.keep Holding the buttons until the printer goes off ,release the button and Push the ON button.
Hi s2009edwards, double check the USB data cable from the printer to the computer. Power off the printer. Than, unplug the data cable connected to the printer & re-connect it. Follow the data cable to the PC & unplug the cable & re-connect it. Power on the printer & wait until its done making noise. Try scanning again. If it fails to complete & you receive the same error message than buy a new printer data USB cable & replace the old one. http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=76&SRCCODE=WEBGOOCOMP&cm_mmc_o=7BBTkwCjC-p8ByplCjCabTwyKbywgfCjCmH4 If the HP director software is installed (Which it should be). You can open HP printer software there should be an HP icon down by the clock. Right click on it once & left click open or launch. If you did not install your HP printer software suggest you do so.
I cleaned the vertical centerpost (you'll see it when the cartidge is out)with a small amount of acetone (nail polish remover) on a Qtip & it works fine now....must be some kind of circuit that needs to be closed and the ink on it kept it open....