Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC

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Password stopped working after windows updates

My windows password stopped working after windows updates downloaded. I did not change it and I am the only person who knows the password. The computer will not start in safe mode - when I try to start it in safe mode, it just lists a bunch of files. PLEASE HELP!!!!! The computer worked fine last night.

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  • 9 more comments 
  • goincrzy Jul 10, 2008

    restarting - hold on

  • goincrzy Jul 10, 2008


  • goincrzy Jul 10, 2008

    The whole page is a list




    multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\drivers\pci ide.sys

    These are some - safe mode did start, but it still asked me for my password and it did not work.

  • goincrzy Jul 10, 2008

    I can't get past the password.

  • goincrzy Jul 10, 2008

    how can I run a virus check - I can't get into the computer?

    The files say partition(2) is that normal?

  • goincrzy Jul 10, 2008

    how did you check for the virus if it wouldn't reboot? Were you able to get it fixed?

  • goincrzy Jul 10, 2008

    thank you!!!!

  • goincrzy Jul 10, 2008

    that means I will lose everything on my computer, right???

  • goincrzy Jul 10, 2008

    thank you for your help - I really appreciate it. I think I will tackle that when I am more awake and not ready to throw the computer across the room. Thanks again.

  • goincrzy Jul 10, 2008

    I hit F12 to go to the boot menu and it let me run diagnostics tests - says it takes an hour or so - worth a shot - don't know if that will check for a virus or not though??

  • goincrzy Jul 11, 2008

    I found this solution on the site and IT WORKED!!!!! I copied it from another thread. I can get back into my computer and I did not lose any information. I had to have another computer to be able to fix it because I had to re-download Internet Explorer 7 - mine kept opening windows and closing them. Now everything is working great!!! Scanned the computer and it did not find any viruses. Maybe the trash files got overwritten?? Don't know, just know it's working and THANK YOU FOR THIS WEBSITE!!!!

    Best Solution
    posted on Feb 23, 2008


    Rank: Wiz
    Rating: 84%, 78 votes

    1. Place your Windows XP CD in your cd-rom and start your computer (it’s assumed here that your XP CD is bootable – as it should be - and that you have your bios set to boot from CD)
    2. Keep your eye on the screen messages for booting to your cd Typically, it will be “Press any key to boot from cd”
    3. Once you get in, the first screen will indicate that Setup is inspecting your system and loading files.

    4. When you get to the Welcome to Setup screen, press ENTER to Setup Windows now
    5. The Licensing Agreement comes next - Press F8 to accept it.
    6. The next screen is the Setup screen which gives you the option to do a Repair.

    It should read something like “If one of the following Windows XP installations is damaged, Setup can try to repair it”
    Use the up and down arrow keys to select your XP installation (if you only have one, it should already be selected) and press R to begin the Repair process.
    7. Let the Repair run. Setup will now check your disks and then start copying files which can take several minutes.
    8. Shortly after the Copying Files stage, you will be required to reboot. (this will happen automatically – you will see a progress bar stating “Your computer will reboot in 15 seconds”
    9. During the reboot, do not make the mistake of “pressing any key” to boot from the CD again! Setup will resume automatically with the standard billboard screens and you will notice Installing Windows is highlighted.
    10. Keep your eye on the lower left hand side of the screen and when you see the Installing Devices progress bar, press SHIFT + F10. This is the security hole! A command console will now open up giving you the potential for wide access to your system.
    11. At the prompt, type NUSRMGR.CPL and press Enter. Voila! You have just gained graphical access to your User Accounts in the Control Panel.
    12. Now simply pick the account you need to change and remove or change your password as you prefer. If you want to log on without having to enter your new password, you can type control userpasswords2 at the prompt and choose to log on without being asked for password. After you’ve made your changes close the windows, exit the command box and continue on with the Repair (have your Product key handy).
    13. Once the Repair is done, you will be able to log on with your new password (or without a password if you chose not to use one or if you chose not to be asked for a password). Your programs and personalized settings should remain intact.


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  • 43 Answers

Sounds like you got a virus.what do the files say?i can tell you more if i knew alittle more.

Posted on Jul 10, 2008

  • 5 more comments 
  • patricia massingill Jul 10, 2008

    is this all it will do after start up?

  • patricia massingill Jul 10, 2008

    still sounds like some how you downloaded a virus.thats similar to what happened to computer had a virus and i couldnt get it to reboot in normal mode you need to some how run a virus check first.

  • patricia massingill Jul 10, 2008

    let me get back to you im going to ask some one who deals with this kind of thing and i'll post it back on here for you.

  • patricia massingill Jul 10, 2008

    yes i finally had to use my flash key when it was in safe mode to download the virus checker.but yours is alittle more complicated you can even get into your computer and thats got me puzzled updates usually don't do that.

  • patricia massingill Jul 10, 2008

    ok you may have to reinstall the operating you have it?what ever happened when you were installing your updates as we know froze your computer to keep it from letting you on try installin your operating system.i have ran into many problems but this one is new one on alot of us.

  • patricia massingill Jul 10, 2008

    yes thats why when you reinstall it you start over with a new password if you prefer to do cant get into the computer this way so try something else reinstalling the operating system should help it and if it does not then i would be thinking it is a virus because i tried that on my computer and it wouldnt let me reinstall my operating system.this way you'll know for sure.

  • patricia massingill Jul 10, 2008

    well it's worth trying anything to keep from havin to lose your info.good luck let me know what turns up.


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