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Cannot remove Symantec Live Update from my computer in order to install new security

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Reply no longer needed, I took the computer to a technician who removed the program components.

Posted on Jul 11, 2008

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Here is a link to a Norton Removal tool, sometimes norton get stuck in there and needs to be removed by this program.

http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml

Posted on Jul 10, 2008

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Cant update anything


You may be infected with a virus. THe conficker is the latest threat and it prevents you from accessing AV sites. Symantec has a removal tool for the conficker (aka downadup). You need somebody to put it on a CD, and then run the CD on your machine

May 01, 2009 | PC Desktops

1 Answer

Am installing 360 on second pc. have installed program and put in product code but symantec does not recognsise my email adress and password. our old server no longer exists and our current email address...


Have you tried to log in to Symantec using the old email address?

Go here: https://www.mynortonaccount.com/amsweb/default.do

Once you log in with it, you can update your profile to your new email address.

If you are unable to login using your old email address, contact their Customer Support at: http://www.symantec.com/norton/support/cs/dtree.jsp

Click on "Contact Us". Let them know the details of your problem.

Dec 12, 2008 | PC Desktops

2 Answers

I have difficulty in uninstalling my nortan antivirus software


Here are the steps to Remove it Fully :

  1. Go to Start --> Control Panel --> Add/Remove Programs.
  2. Scroll down to your Norton program
  3. Click Change --> Remove All.
    You will be asked to restart your PC. Do so.
  4. Now go to Start --> My Computer --> Program Files. Right click on each Symantec folder and select Delete.
  5. While you are in Program Files go to the Common Files folder at or near the top of the Program Files window. Delete every Symantec folder there. And, again, restart your PC.
  6. Go to Start --> Search --> All Files and Folders --> More Advanced Options. Check each option except for "Case sensitive"
    Now type in Norton and delete each Norton folder from the search results (Again, right click, choose "Delete"). One more time, restart your PC.
  7. Repeat step 5 except type Symantec in the "Search" box.

The next step is trickier: go into the Registry.
  1. First thing to do is Back up the Registry. I'll be saying more about the Registry later. But suffice it to say that the presence of uninstalled security software in the Registry can conflict with newly installed security software and cause system freezes. So can folders of "uninstalled" programs for that matter.
  2. Once again, go to Start, then click on "Run". Type in "regedit"
  3. Go to the top of the Regedit window. Click (+) next to HKEY_CURRENT_USER. Go down the thread until you see Software. Click on Software and scroll down the thread until you see Symantec. Right click on Symantec and choose "Delete".
  4. From there go down to HKEY_LOCAL_MACHINE and repeat step 3. Restart your PC.
  5. Click (+) next to HKEY_LOCAL_MACHINE, now: Click (+) next to Software, Click (+) next to Microsoft, Click (+) next to Windows and Click (+) next to CurrentVersion.
  6. Select the Run folder. Right-click and delete each Symantec entry you see (if present). Restart your PC.
That should completely eradicate Norton Antivirus from your system!


Dec 09, 2008 | PC Desktops

1 Answer

Need recovery disc for laptop model dv2745se


This is a fairly new laptop, it should have come with either a recovery disk or a recovery partition on the HDD. You should be able to still purchase the recovery media from HP. Have you contacted them?

Recovery partition (including possibility to recover system, applications and drivers separately); Optional re-allocation of recovery partition; Recovery CD/DVD creation tool; Symantec™ Norton Internet Security™ 2008 (60 days live update); Notebook Help & Support


This is a feature of the notebook from the HP support site.

Nov 18, 2008 | HP PC Desktops

1 Answer

THE COMPUTER GOES THROUGH POST AFTER THAT WINDOWS SCREEN COMES UP FOR FEW SECONDS AND THEN IT SAYS NO SIGNAL


Log in to safe mode with networking by pressing f8 while the computer starts.If you have norton installed please update the symevent using the link below.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/1998092408260848

Nov 05, 2008 | PC Desktops

1 Answer

Norton live update


it should list an error when live update fails if so can u put this in.

Sep 11, 2008 | PC Desktops

1 Answer

My computerdid not download when I renewed. My symantec order confirmation is 774137771. My computer tells me I need to renew my order.


Make sure that your firewalls are off when you install new programs. If that is/was the case , you may want to give Symantec customer service a call.

Jun 17, 2008 | PC Desktops

1 Answer

I bought my norton security for 1 year and midway through downloading it, i accidently closed the programme.how do i redownload itand install it...midway through installing it i closed it by accident.


Hi,

I think Norton would automatically rollback.

You can empty all the temp file, rcent files & history.

To be sue you can use the Norton removal tool

It can be downloaded from here :

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument

Select the product and then remove.

After this restart the computer.

Now try to install the software it should install now properly.

Good Luck.

Live, Love, Laugh.

May 14, 2008 | PC Desktops

1 Answer

Error 5 error LU1812 live update error 18 Have downloaded new version of norton 360 on sony va10 computer with windows vista and each time I try to update it does not complete because of these errors. ...


Download and run the LiveUpdate fix tool from Symantec HERE

After you run the fix tool, open Norton 360, click on the "Scans" link at the top of the window, choose "Comprehensive Scan" and then click the "Go" button This will take some time, but will thoroughly inspect your computer for infections

To address your other question regarding the LiveUpdate settings, you can change the configuration to use an HTTP proxy. To do so, please follow these steps.

1. Open the "Symantec LiveUpdate" Control Panel.

2. In the LiveUpdate Configuration window, click on the "HTTP" tab.

3. Click on the radio button that says "I want to customize my HTTP settings for LiveUpdate." Enter the information for your HTTP Proxy server, click the "Apply" button, and then click the "OK" button.

Please let me know if this process resolves the issue you are having with LiveUpdate. Also, if the scan finds any infections, please let me know what is found.

May 04, 2008 | PC Desktops

1 Answer

Please completley remove the norton security from my computer...trying to run something comcst says you need to do something to rmove it...please do asap ...thank you


Go into Control Panel, then Add/Remove Programs. Wait for the list of all programs to load up.

Go down through the list and look for Norton Internet Security. Remove it. It will take a very long time, sometimes 1/2 hour or more depending on speed of computer. Reboot the computer after it has been removed, especially if/when it asks you to reboot after the process.

After rebooting, go back into Control Panel, Add/Remove Programs. Look for Symantec or Norton's Live Update, remove that as well. Also remove any other Symantec/Norton Anti-Virus or Internet Security programs as well. Then reboot the computer again.

Your computer should be much, much faster now. So now you need a new Anti-Virus program...

I've found in my experience that Norton and McAfee do more damage to some computers than good, besides the fact that they are severely over-priced. I would NEVER install either Norton (Symantec) or McAfee on anyone's computer. Matter of fact, I just had to remove Norton 2008 from a lady's computer today, an old Dell 2400 because her system was too old and slow to run new Norton.

My suggestions for much better anti-virus would be...

- Kaspersky Anti-Virus (search for it on Google, etc)

- Trend Micro PC-Cillin Anti-Virus (search for it on Google, etc)

- AVG Free Anti-Virus at http://free.grisoft.com, they also have more elaborate versions with more protection for a cost.

I personally use AVG on my computers, and my family does as well. It's very effective and gets out viruses that even Norton cannot remove.

Mar 12, 2008 | PC Desktops

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