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Cannot remove Symantec Live Update from my computer in order to install new security

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Reply no longer needed, I took the computer to a technician who removed the program components.

Posted on Jul 11, 2008

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Here is a link to a Norton Removal tool, sometimes norton get stuck in there and needs to be removed by this program.

http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml

Posted on Jul 10, 2008

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Symantec Norton Internet Security 2009 Run liveupdate


I see that you are using an older version of Norton Internet Security. I suggest you to update your program to the latest version. You can download the installation file from the link www.norton.com/nis11 and follow the onscreen simple instructions. I am sure that upgrading to the latest version will fix your Live Update issue. Please also check if the computer's date and time is correct.

Regards,
Muhaim

Feb 05, 2011 | Symantec Norton Internet Security 2009

1 Answer

I renewed my subscription on 10 March, Order No. NP12650135, but continue to get reminders to renew on your reminder pop-ups. Please input my renewal to reflect that subuscription has been renewed.


This is an issue that frequently comes up. Please make sure that you have your product key from your new subscription stored (the MyNorton account is a useful place to store the data since you can cut and paste the number into Norton IS).

First check if NIS 2009 has your correct subscription information. Start the program, click on Help and Support > Subscription Status. Click Finish when that window finishes its activity.

If it is still confused, my solution is to update to Norton Internet Security 2010 (no cost to you).

One way to do this is through the Norton Update Center:
http://updatecenter.norton.com/?NUCLANG=en

The other is to use the Norton Removal Tool:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
After the product removes all trace of any Norton product and rebooting your computer, if you have a good internet connection, it will lead you through downloading and installing the updated product. I recommend the Removal Tool since frequently the error you report is due to NIS not correctly updating the registry when the new subscription is updated.

I hope this helps.

Cindy Wells
(NIS 2010 is for XP, Vista and Win7)

Mar 26, 2010 | Symantec Norton Internet Security 2009

2 Answers

I could not uninstall the symantec 3.4.0.162


Many times theese products need a special uninstaller, try theese :

Symantec uninstaller :
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

or this

App remover:
http://www.appremover.com/

or this

Revo uninstaller:
http://www.revouninstaller.com/


Symantec uninstaller do remove several symantec products, you can see on the link how to do it
App remover is for removing nearly all security products
Revo uninstaller is for removing all kinds of products, for this one use the default settings

Good luck :O)

Please rate my anwer

Aug 26, 2009 | Computers & Internet

1 Answer

We have nis 2008 i am not able to install in windows 7 suggestion pls


what error do you get?
It seems the 2009 version is compatible by installing a compatibility update via live update:
http://www.symantec.com/norton/theme.jsp?themeid=windows7

May 19, 2009 | Symantec Norton Internet Security 2008:...

1 Answer

Can't update symantac 11


please see to it that the product is genuine
When live update fails, it is most likely due one of the following reasons:
· No license file (*.slf) is installed
· The installed license file (*.slf) has expired
· The trial period has expired
· The installed license file (*.slf) has been deleted, or become damaged or corrupted
· The software is not able to able to communicate with the Symantec servers

No license file (*.slf) is installed
It is necessary to have a valid license file installed into the program to authorize it for the download of the content updates using Live Update.
It is necessary to register your license(s) at the Licensing Portal (https://licensing.symantec.com/) to generate the license file if it was not included with your license certificate (*.pdf).

The license file (*.slf) has expired
It is required to have a current support contract to be authorized to have the most current content updates downloaded. If you have renewed your support contract, it is necessary to register your license(s) at the Licensing Portal (https://licensing.symantec.com/) to generate the new license file if it was not included with your license certificate (*.pdf).
This could also be the case if you have a current support contract, but had a trial license key installed in the software. It is necessary to register the support contract renewal to generate the new license file.
The trial period has expired

Many of Symantec's products offer a limited-time trial period where you can test the software in your environment. When the trial period expires, the software will typically cease to function as part of the Trialware installation agreement.

The installed license file (*.slf) has been deleted, is damaged or corrupted
If the license file that was installed in the program has been deleted or is corrupted, it is necessary to reinstall the license.
You can re-download the license file from the Licensing Portal account the license was registered in. If you registered the license into your Licensing Portal account, you can log into your account and re-download the license file. If the license was registered into the account of another person, you would need to contact that person to have them re-download a copy of the license file or provide you access to re-download the license file from their account.

The software is unable to communicate with the Symantec servers
The Symantec software must be able to establish a connection to the servers to be able to download the current content updates. If the software is unable to establish the server connection, then it will not be able to download the content updates.
You would need to check your network security settings to ensure the network traffic is not being blocked. If you believe your network's security settings might be blocking the Symantec software from communicating to the Live Update servers, contact Symantec Technical Support for assistance. You can find the phone number for your region here: http://www.symantec.com/business/support/contact_techsupp_static.jsp
One example of this occurring is when trying to install a license file into Symantec Mail Security 4.6 or later you get the following error message: "Symantec Premium AntiSpam registration failed. The product will not receive definition updates".
Here is a link to a technical support document with more information on this issue and possible resolutions: http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/e0395129f0bedbf4882570d2006ad1af?OpenDocument




(i took it from "http://customercare.symantec.com/app/answers/detail/a_id/81/kw/update/r_id/166" )

Apr 22, 2009 | Symantec Norton AntiVirus 2008: Windows

1 Answer

Symantec website connection


dear sir ,
my norton antivirus is not proccessed on live run time.
all component is not working.
please solved my problem

Apr 05, 2009 | Symantec Norton Internet Security 2009

3 Answers

Virus definition is out of date


http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95 if you have the valid subscription means go to this link and click on the second option and install it

Jan 16, 2009 | Symantec Norton AntiVirus 2005 for PC

1 Answer

Please completley remove the norton security from my computer...trying to run something comcst says you need to do something to rmove it...please do asap ...thank you


Go into Control Panel, then Add/Remove Programs. Wait for the list of all programs to load up.

Go down through the list and look for Norton Internet Security. Remove it. It will take a very long time, sometimes 1/2 hour or more depending on speed of computer. Reboot the computer after it has been removed, especially if/when it asks you to reboot after the process.

After rebooting, go back into Control Panel, Add/Remove Programs. Look for Symantec or Norton's Live Update, remove that as well. Also remove any other Symantec/Norton Anti-Virus or Internet Security programs as well. Then reboot the computer again.

Your computer should be much, much faster now. So now you need a new Anti-Virus program...

I've found in my experience that Norton and McAfee do more damage to some computers than good, besides the fact that they are severely over-priced. I would NEVER install either Norton (Symantec) or McAfee on anyone's computer. Matter of fact, I just had to remove Norton 2008 from a lady's computer today, an old Dell 2400 because her system was too old and slow to run new Norton.

My suggestions for much better anti-virus would be...

- Kaspersky Anti-Virus (search for it on Google, etc)

- Trend Micro PC-Cillin Anti-Virus (search for it on Google, etc)

- AVG Free Anti-Virus at http://free.grisoft.com, they also have more elaborate versions with more protection for a cost.

I personally use AVG on my computers, and my family does as well. It's very effective and gets out viruses that even Norton cannot remove.

Mar 12, 2008 | Computers & Internet

8 Answers

Symantec trusted application list will not install


Norton Antivirus 2005 has lots of errors and problems specially with its updates and also its virus scan is not reliable. Norton 2005 can also corrupt your windows while updating itself its better you uninstall it completely and go for Norton 2007 or my favourite Mcafee Total Protection 2007 which has no problems with updates and has anti spyware, registry repair and lots of things. You can also go for AVG Anti Virus which is quickest of all

Oct 25, 2007 | Norton Internet Security 2005...

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