It's always the "I work for company x" to sell you something you don't need.
You can refill the cartridge and buy the replacement chips - it is easy to replace the chip.
The supplier of the toner will also have the chips and instructions.
I reprogram my chips and they work fine.. noting that the printer "thinks" it is empty when there are possibly hundreds of pages to go.
The cartridge cannot be refilled and chip cannot be changed. you have to replace the whole cartridge. Ricoh don't refill laser printer cartridges mate. I work in Ricoh.
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It's always the "I work in xxxx" .. you can refill and change the chips on the cartridges - the supplier of the toner will also have the replacement chips for you and instructions (it is easy).
You can also reprogram the chip as well so you don't need to buy them.
How to reset chip on Toner Cartridge of Ricoh Aficio GX 3050 fsn
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