Question about Brother Disney PE-400D Computerized Sewing Machine

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I just bought the nv4000d and paid extra for the upgrade. I have a certification key 82609183 for machine 0501415328 but when it loaded the upgrade it wont let me use the machine until the 3.0 version is loaded but the cd wont give me a key for version 3 if you could send me a key so I can type it in to the machine. I could use it again. send it email to bucmar@zekes.com or call me at 928-485-2539 and give me a certification key for version3.0 thank you so much. Marjorie Martin

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  • bucmar Jul 10, 2008

    this doesnt solve the problem I need way to get a certification key number for version 3.o to type into my machine so it will open it up. marge martin

  • bucmar Jul 10, 2008

    I need the number it is not on the cd for the software upgrade for version 3 or 4

  • bucmar Jul 10, 2008

    I have purchased the software program and the cd has a key, but just for the version 4

  • bucmar Jul 10, 2008

    this hasnt solved the problem at all. and brother wants me to pay for a whole version upgrade of 3. so I am totally dissatified with the solution

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Hi...have you tried visiting their website?

Posted on Jul 10, 2008

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  • Brother Master
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You need to contact Brother to get the key, they are the only ones who can legally provide you with a certification key. Look for contact us page for your country on the website, or call the contact listed on the last pages of your user manual and require a replacement key, any source for the key other than Factory or an authorized reseller will not be legal.

Posted on Jul 10, 2008

  • Ginko
    Ginko Jul 10, 2008

    Call Brother and explain that you purchased newer version, but you need the key to reinstall older software version 3.0, Brother customer service it is usually good, it is possible that you get the key for free, in the worst case you will be asked to pay a small fee.

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  • Brother Master
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Sorry we can't give out any keys here, you will have to contact the company directly for the key. have you purchased the program?

Posted on Jul 10, 2008

  • Ekse Jul 10, 2008

    Yes you have to buy the product!!!

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  • Master
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You will need to contact the manufacturer directly about this problem as they only can provide the key.

If you need the number, let me know, otherwise a contact number will be with the cd.

Let me know of anything else that you need or have questions with, thanks

Posted on Jul 10, 2008

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  • gopinath pasupathy Jul 17, 2008

    you just need to buy to get updated to version3



    there is no other option

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