Question about Compaq Presario Notebook

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Key board missing keys and some buttons dont work, screen cracked

Purchased 11/11/2007, says 1 year warranty will best buy fix this?

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  • coaxguy Jul 10, 2008

    Yes i am getting a run around,I might just try to replace my self. Thankyou

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I don't know. I don't deal with Bestbuy much, they're a bit pricey for me. I would suggest pulling out your warrant info and getting in touch with Bestbuy. I do know that many times the local Bestbuy here will pass the buck on the warranty and want you to send it to the manufacturer. I seem to get alot of work due to this. Of course, Bestbuys will probably differ from area to area.

Posted on Jul 10, 2008

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  • 36 Answers

SOURCE: Key board broke , missing keys, Screen is cracked

how did it break....sometimes accidental breakage is nt covered under standard warranty....if u hav the warranty tht covers all kinds of damage, then they will fix it for sure...

Posted on Jul 13, 2008

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Well for starters, your device is still under the manufacturer warranty, so I would consider tapping that resource.

Based on what I know of LCD (Liquid Crystal Display) The telltale sign of a cracked screen is the blotchy display. Usually cost more to replace the display than to get a new unit.

A craked screen is not normally covered under a manufacturer warranty unless it was damaged under normal use. (hard to prove)

You may have been charged for the cost of an extended warranty by best buy (they usually ask) If so, that would cover theft and user induced damage. Take your receipt back to best buy and see what your options are.

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how did it break....sometimes accidental breakage is nt covered under standard warranty....if u hav the warranty tht covers all kinds of damage, then they will fix it for sure...

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Probably not as a cracked display usually results from dropping or sitting something heavy on the unit.

If it just cracked under normal use, then this would be a defect and it should be covered under your warranty. The only sure way to know is to take it in and try your best to convince them that this is covered under your warranty.

FYI, the warranty is probably from the manufacturer, unless you got some extended warranty through Best Buy? Otherwise the stores responsibility varies from state to state.

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you could try taking it apart then clean it out ie dust or sand but i recently took my old phone part like yours and decided its easier to buy someones broken phone(ebay) like yours with a cracked lcd or something and use the key board from that phone to yours.

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