Question about Compaq Presario Notebook

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Key board missing keys and some buttons dont work, screen cracked

Purchased 11/11/2007, says 1 year warranty will best buy fix this?

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  • coaxguy Jul 10, 2008

    Yes i am getting a run around,I might just try to replace my self. Thankyou

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I don't know. I don't deal with Bestbuy much, they're a bit pricey for me. I would suggest pulling out your warrant info and getting in touch with Bestbuy. I do know that many times the local Bestbuy here will pass the buck on the warranty and want you to send it to the manufacturer. I seem to get alot of work due to this. Of course, Bestbuys will probably differ from area to area.

Posted on Jul 10, 2008

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SOURCE: Key board broke , missing keys, Screen is cracked

how did it break....sometimes accidental breakage is nt covered under standard warranty....if u hav the warranty tht covers all kinds of damage, then they will fix it for sure...

Posted on Jul 13, 2008

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My father received this laptop in December 2010 from my brother. (his grandson may of actually bought it) at a Best Buy. I am pretty sure they even bought an extended warranty. The laptop is not working...


If you bought the extended warranty from Best Buy they should have the information saved, if you just give them the name of the person the warranty is under. They should have a database storing all their warranty information.

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Hello, I believe the "delete" and "refresh" button are there on your key board but maybe they are not in the right positions. Some keyboards may have the "@" sign and when you press it you might find another character there. Just try to be a bit patient and study all the keys on after the other on Microsoft word, also use the "shift" button to find out the second function of each character.

As for the refresh, "F5" can also be used as refresh.

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Key board broke , missing keys, Screen is cracked


how did it break....sometimes accidental breakage is nt covered under standard warranty....if u hav the warranty tht covers all kinds of damage, then they will fix it for sure...

Jul 10, 2008 | Compaq Presario Notebook

1 Answer

ACER LAPTOP


Generally most OEM (Original equipment manufactures') will not replace an individual key. This practice is common because this can be classified as "cosmetic damages". However, since the unit was purchased at Best Buy (I checked the serial number) the Geek Squad counter at your local Best Buy will replace the keyboard for you free of charge under your warranty.

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Cracked screens are never covered by a limited warranty. A limited warranty from a manuf. covers defects in product or workmanship at the factory. Screens can run 600-1200 bucks.

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1 Answer

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Probably not as a cracked display usually results from dropping or sitting something heavy on the unit.

If it just cracked under normal use, then this would be a defect and it should be covered under your warranty. The only sure way to know is to take it in and try your best to convince them that this is covered under your warranty.

FYI, the warranty is probably from the manufacturer, unless you got some extended warranty through Best Buy? Otherwise the stores responsibility varies from state to state.

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20 days? Where did you buy it? Most Laptops have more than 2 years of warranty, try to contact the seller first.

But if its only the keyboard, try this:

Turn Off your Lappy, push the key deeply until you hear "Click" from it. Dont worry, i have the same problems when i cleaned my lappy.

if you still have problems, you can email me at : duliar@bniaga.co.id

I will try to help you if i can.

regards from Indonesia

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Carefully examine the keyboard. These do vary from model to model but one key will have a screen symbol in another colour[blue perhaps] this will mean pressing another key to get the blue function The key to press may also have a blue element. Also get onto the Sony Technical Support team

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