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if you place first check the key that fell off make sure the clip on the key is not broke or cracked.
then put the key back in the way it goes and press down on it it should snap back into place ok??
best regards mike
while it is powered up, push and hold the fn key, then hit the f5 key. if that does not help,push and HOLD the power button down for 60 seconds this should reset the unit.also how did you find out keyboard is not functional? i know alot about the 5100 series,have 2 that broke after warranty was up. and had 2 repair them myself.i hope this helps you, ask i you need more help.good luck.
I don't know. I don't deal with Bestbuy much, they're a bit pricey for me. I would suggest pulling out your warrant info and getting in touch with Bestbuy. I do know that many times the local Bestbuy here will pass the buck on the warranty and want you to send it to the manufacturer. I seem to get alot of work due to this. Of course, Bestbuys will probably differ from area to area.
Generally most OEM (Original equipment manufactures') will not replace an individual key. This practice is common because this can be classified as "cosmetic damages". However, since the unit was purchased at Best Buy (I checked the serial number) the Geek Squad counter at your local Best Buy will replace the keyboard for you free of charge under your warranty.
Probably not as a cracked display usually results from dropping or sitting something heavy on the unit.
If it just cracked under normal use, then this would be a defect and it should be covered under your warranty. The only sure way to know is to take it in and try your best to convince them that this is covered under your warranty.
FYI, the warranty is probably from the manufacturer, unless you got some extended warranty through Best Buy? Otherwise the stores responsibility varies from state to state.
Carefully examine the keyboard.
These do vary from model to model
but one key will have a screen symbol in another colour[blue perhaps] this will mean pressing another key to get the blue function
The key to press may also have a blue element.
Also get onto the Sony Technical Support team