Question about Compaq Presario Notebook

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Key board broke , missing keys, Screen is cracked

Purchased 11/11/2007 says 1 year warranty, will best buy fix it?

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How did it break....sometimes accidental breakage is nt covered under standard warranty....if u hav the warranty tht covers all kinds of damage, then they will fix it for sure...

Posted on Jul 13, 2008

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Fell off a desk, Im using it right now but cant see on right third of screen. I can see the crack though.


I believe your monitor is broken. If you provide the make and when you purchased it I can see if it is still under manufacturer warranty.

Please leave feedback for this answer, thanks.

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Blank display screen after system restore, i restored my acer 1660 travelmate and i now have a blank screen and the key board will not work.


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Key board missing keys and some buttons dont work, screen cracked


I don't know. I don't deal with Bestbuy much, they're a bit pricey for me. I would suggest pulling out your warrant info and getting in touch with Bestbuy. I do know that many times the local Bestbuy here will pass the buck on the warranty and want you to send it to the manufacturer. I seem to get alot of work due to this. Of course, Bestbuys will probably differ from area to area.

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1 Answer

ACER LAPTOP


Generally most OEM (Original equipment manufactures') will not replace an individual key. This practice is common because this can be classified as "cosmetic damages". However, since the unit was purchased at Best Buy (I checked the serial number) the Geek Squad counter at your local Best Buy will replace the keyboard for you free of charge under your warranty.

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Limited Warranty on HP Laptop??


Cracked screens are never covered by a limited warranty. A limited warranty from a manuf. covers defects in product or workmanship at the factory. Screens can run 600-1200 bucks.

Jun 01, 2008 | PC Laptops

1 Answer

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Probably not as a cracked display usually results from dropping or sitting something heavy on the unit.

If it just cracked under normal use, then this would be a defect and it should be covered under your warranty. The only sure way to know is to take it in and try your best to convince them that this is covered under your warranty.

FYI, the warranty is probably from the manufacturer, unless you got some extended warranty through Best Buy? Otherwise the stores responsibility varies from state to state.

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Carefully examine the keyboard. These do vary from model to model but one key will have a screen symbol in another colour[blue perhaps] this will mean pressing another key to get the blue function The key to press may also have a blue element. Also get onto the Sony Technical Support team

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