Question about Xerox DocuColor 12 Printer

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Fiery "Hangs" while shutting down

Question 1
I just bought 2nd hand DC12 with Ex12 Fiery it hangs every time when i try to shut it down. So what I did was to just off the switch button from power button but I am worry it might just spoil the hard disk in a long term.

Question 2
Do I have to upgrade all the Drivers, Critical Security Updates, Utilities & Applications, Patches, Color Profiles from Xerox site?

Please advice and thanks in advance.

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What I would suggest is call 1-800-821-2797, have your machine serial number available and ask for " Second Level Support".
I seem to remember there is a fix for that, but I no longer have a laptop with that information on it.
Second Level Support should be able to resolve that for you pretty quickly.

Posted on Jul 10, 2008

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Hi Dear Can use xerox DC12 with MAC OS without


There are some Mac OS drivers.I think your printer is not compatible with Mac.

The level of functionality and compatibility with the new Mac OS X 10.6 drivers are identified in the following document.

> For a list of Xerox equipment compatible with Mac OS X 10.6, click here.


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Xerox Fiery Xp12 - Problem (INVALID LICENCE) apears on the screen


You will need to use what came with your machine.
The note from Xerox states this.

NOTE: You will need the Fiery Restore / Update Server Software CD and the User Documentation v2.0 CD that came with your EX12 v2.0 Software

And here is the loading process
  1. Visually check to make sure the Fiery LCD is at the Idle screen before you proceed. This will make sure the Fiery is not in use.
  2. Insert the Fiery Restore / Update Server Software CD into the Fiery EX12.
  3. Press [Menu] button on the Fiery Server.
  4. Press the [Down arrow] button.
  5. Press the [Shut Down] button.
  6. Press the [Reboot System] button. The message 'Rebooting System' will display and disappear after a few moments. The Fiery Server will reboot and complete internal testing. The Restore / Update CD menu will be displayed.

    NOTE: Ignore the message 'It's now safe to power off the system'.

  7. Press the [Up arrow] or [Down arrow] button to scroll to 'Restore System' so this is highlighted. Press the [OK] button. The 'All data will be Deleted. Continue?' message will be displayed.
  8. Press the [Up arrow] or [Down arrow] button to scroll to 'Yes' so this is highlighted. Press the [OK] button. The 'Restoring System...' message will be displayed.

    NOTE: The System Restore will take approximately 7 minutes, during this time the message 'Restoring System...' will continue to be displayed.

  9. Press the [OK] button when the 'Restore Complete!' message is displayed.
  10. Press the [Up arrow] or [Down arrow] button to scroll to 'Exit' so this is highlighted. Press the [OK] button.
  11. Remove Fiery Restore / Update Server Software CD from the EX12.
  12. Power OFF the Fiery Server. The power switch is located on the rear of the server, above the power cord.

    NOTE: Wait 10 seconds before powering ON.

  13. Power ON the Fiery Server. The Fiery Server will boot and complete a self-test.
  14. The EX12 will prompt you to insert the User Documentation CD. Insert the CD and the Fiery will continue with the process. When the process is complete, the Fiery LCD will display the message 'Please remove CD'.
  15. Remove the User Documentation CD
  16. Power OFF the Fiery Server. The power switch is located on the rear of the server, above the power cord.

    NOTE: Wait 10 seconds before powering ON.

  17. Power ON the Fiery Server. The Fiery Server will boot and complete a self-test.
  18. Using the Configuration Report as reference, re-enter the network settings on the EX12.
  19. Install any required patches, as needed. Refer to the Updated Information section on the Configuration Report.
  20. If needed, restore any data that you previously archived. See the Related Items.
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Jan 10, 2008 | Xerox DocuColor 12 Printer

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