I purchased a 32" Sony TV from Best Buy on Jan 7, 05. Serial Number 0031861304, PSP # 2374070641. At this time I also purchased a 4 year service in home contract.
The end of June I called Best Buy and informed them I had a problem with the TV. Could not turn on or off. They scheduled an appointment with me for July 2. Service repairment came as scheduled and said a power board would have to be replaced. He didn't have one, he would get one and schedule a time to replace it.
On July 8 I called Advance Video, your service company, and they informed me they had no authorization to replace the board as needed. I again called Best Buy Warenty Service at 1-888-best buy and they stated they would look into the matter, authorize the work for the repair, and let me know what had been done to correct this within 24 hours. It is now past the 24 hours and I have heard nothing from Best Buy.
This is not what I expect from Best Buy in the way of service, or in this case the lack of service. I have now been almost 2 weeks without my TV and still have no idea if or when it will be repaired. Why do you sell warrenty service contracts if you are not going to honor the agreements. I have purchased numerous items from Best Buy. I make my payments on time in accordance with the agreements.
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Contact the nearest authorized service center for Sony at your town. The parts numbers to Sony might vary time to time. Only service center engineers can provide the correct number of part number used.
We had a similar issue although our Sony Bravia was 21 months old. We were told by an engineer that the panel has failed and that the cost of replacing it would be about 900. We were also told that this is a very common fault and that the "normal" failure time was within 18mths to 3 years. If you registered your TV purchase with Sony, it might be worth contacting them with the serial number to see if you could get it repaired under guarantee. We have now bought a TV with a 5 year guarantee!!! (not a Sony!!!!)
Hey mero mero, If you've lost your receipt and you purchased your PSP from a Best Buy™ store or online at BestBuy.com, there are a couple of options available to you. First, you can always stop into your local store and speak with an associate at the customer service desk. Alternatively, you can always give us a call directly at 888-BEST-BUY (888-237-8289) and request to speak with our receipt department. As long as you paid for your purchase using a credit card or check, we should be able to easily locate the sale using your name and telephone number. Unfortunately, with cash and debit card purchases this is not always possible, and you may be asked for some additional information (date of purchase, store location, payment type, etc.). Hope this helps you out. Sincerely, Aaron Go Ahead. Use Us.
Try to connect to a different tv, also is the playstation 3 have any abnormal colors on the console, like the playstation 2 is green when on but I think they change to red if something is wrong. You will need to eliminate the problem at a time, hook the PS2 to tv, if it works fine then connect PS3 again, if doesn't look right, then it is no good.
You can drop your camera off at any Best Buy™ store to have it evaluated by the Geek Squad®. As you indicated it is outside its manufaturer warranty, however repairs can be performed on a COD basis. I would have the store give you an estimate before they do any repairs. You may find it more economical to purchase a new unit depending on the estimate.
Unfortunately Best Buy™ stores are unable to provide repair services on the Playstation Portable (PSP) at this time, even for PSP's under the manufacturer's warranty. If your PSP is currently defective or has suffered damage to the LCD screen, you will need to speak with a Sony representative for more information on your repair options.
Remember that warranty coverage does vary from manufacturer to manufacturer, and it cannot be guaranteed that accidental/incidental damages are covered by Sony for this product.
Additionally, please keep in mind that other options may exist if you have any kind of additional coverage through a third party, such as a Best Buy Product Replacement Plan (PRP). If you have purchased PRP coverage from your local store, you may always contact us toll-free at (888)-539-6883 in order to file a replacement claim or may speak with a Geek Squad® agent at your local store for further assistance.