Question about Sony FD Trinitron WEGA KV-32FS120 32" TV

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Sony TV warrenty repair

I purchased a 32" Sony TV from Best Buy on Jan 7, 05. Serial Number 0031861304, PSP # 2374070641. At this time I also purchased a 4 year service in home contract.

The end of June I called Best Buy and informed them I had a problem with the TV. Could not turn on or off. They scheduled an appointment with me for July 2. Service repairment came as scheduled and said a power board would have to be replaced. He didn't have one, he would get one and schedule a time to replace it.

On July 8 I called Advance Video, your service company, and they informed me they had no authorization to replace the board as needed. I again called Best Buy Warenty Service at 1-888-best buy and they stated they would look into the matter, authorize the work for the repair, and let me know what had been done to correct this within 24 hours. It is now past the 24 hours and I have heard nothing from Best Buy.

This is not what I expect from Best Buy in the way of service, or in this case the lack of service. I have now been almost 2 weeks without my TV and still have no idea if or when it will be repaired. Why do you sell warrenty service contracts if you are not going to honor the agreements. I have purchased numerous items from Best Buy. I make my payments on time in accordance with the agreements.

Please let me know the status of this problem.

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This is a general forum, best buy does have anything to do here
you will have to call best buy

Posted on Aug 06, 2008

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