Question about Xerox WorkCentre M15ix All-In-One Laser Printer

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Scanner doesn't scan

When I try to scan something the screen says "connecting" and doesn't do anything

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  • 2,072 Answers

Start by changing the USB speed...

Two USB modes are available: Fast, which is the default, and Slow. Poor USB operation may be experienced in the Fast mode, in which case the Slow mode should be used to improve performance.

  1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
  2. Press the [Down] arrow button until 'System Setup' is selected, and then press the [Enter] button.
  3. Press the [Down] arrow button until 'USB mode' is selected, and then press the [Left] or [Right] arrow button to select either [Fast] or [Slow].
  4. Press the [Enter] button twice.
  5. Press the [Menu / Exit] button, and then press the [Stop] button to return to the Standby mode.

Posted on Jul 10, 2008

  • Rick Kasper Jul 10, 2008

    If you continue to have problems. Look at the information on the Xerox.com website. I will tell you the steps as best I know how to get there.



    1. Go to www.Xerox.com.

    2 Once there click on support and drivers on the top of the home page.

    3. You will see a search box appear, type in M15i and click search.

    4. Once you get to the M15 support page, simply type in scan, several topics will appear, I think it's about 15 topics. I do believe if after you try changing your USB speed, if that doesn't resolve your problem, one of those topics listed on the Xerox website will resolve your issue. Easier to look there in their detailed steps then sitting here trying to "splain" them to you.

    Hope this helps. Let me know please.

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