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Myi shredder does the same thing so I removed the screws to see what was going on inside.
What happened is the fan tail that spins when the shredder is in operation and cools the motor had broken off. I got some gorilla glue, adhered the fan back on, then let it dry for 24 hours. Replaced the screws, turned on the shredder on it worked just fine. The loud grinding noise stopped and the shredder worked wonderfully. I am looking for a replacement part because I don't trust whether the glue maintains its hold when the motor heats up after excessive use . Darlene
sounds to me like you have a gear going or already gone out. You might want to take it apart and check out the gears. It's not to hard to take them apart or put them back together. Just keep track of how everything is positioned.
This is a very common problem. Go out to the hardware store and buy some silicone spray. With the shredder unplugged, spray a good amount of the silicone inside all of the teeth and try to get all sides.
Plug it back in and work it back and forth a few times. It should work better with less noise now.
simply try resetting the machine. unplugging it waiting for about 30 seconds then plugging it back in, also is the unit mounted properly on the unit? It might be one of the gears that is not broken...if you have a warranty now would be a good time to call them as they will fix or replace the part for the unit.