Question about Marantz Audio & Video Receivers

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In a guest house and the Marantz SR4500 keeps coming up with "PROTECT" afetr power up. Have tried to reset but still there. Go about 5 seconds or so then Protect flashes and the unit shuts down. No audio as well.

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Have you tried the reset procedure I am outlining below at the end of this post?

If you have not done it exactly this way, try it. The "protect" that is displayed is the protection circuit being activated. Most times it is activated is to prevent further damage to the unit. Sometimes it can be activated from the unit being over-driven (played at very loud volume for prolonged periods or having the improper speakers or a bad speaker).

If this reset procedure does not work, you need to take it in for service preferably at a Marantz authorized service center because the problem you are having is not something that can be fixed by any sequence of keys being pressed. It normally happens when the unit has a blown channel. That is not the only reason, but it is the most common reason.

If you have the proper tools, a schematic, and knowledge of how to check electronic components to know when they are faulty, you can then fix it yourself. If you do not have these tools and the proper skills, you can cause much more damage to the unit than you started with, even to the point of starting a fire or making the unit un-fixable. This type of unit is not an easy one to repair, even for a well trained electronic technician. I work at an authorized Marantz service center and have repaired many of these and other receivers over the past 17 plus years.

Be aware, by using this procedure and then turing the unit on can sometimes cause more damage to the unit if it has a shorted channel or other problem that makes it draw a lot of current. This method is meant for qualified service technicians to perform after they have checked the output stages for any problems and the unit is still in the protect mode. You have been warned, so don't say I didn't tell you it should be taken to a service center first. If you see or smell any smoke or buring smell, unplug the unit immediately. You may want to have one hand on the plug when you do this, just in case.

Here is the proper reset procedure:

SR4500 Turn the unit on (standby without pressing the power button), press and hold the 7.1CH INPUT and ATT buttons simultaneously for3 seconds or more.

If you have found this free information helpful, a "FixYa!" rating would be appreciated, and if you need any more help I am happy to offer it, just ask!

Dave

p.s. I have told you all the warnings and suggested a service center because this is a very good receiver and I would hate to see it damaged more than it may possibly have already. It is possible that this reset procedure will return the unit to normal operation, but more often than not, the "protect" circuit activating means that you have a serious problem that can not be fixed by anybody without the proper training.

Posted on Jul 09, 2008

  • Dave DeGain
    Dave DeGain Jul 16, 2008

    Thanks for trying?



    I give you the absolute best advice you can get for this unit and you give me a bad rating for telling you the truth about what is happening. I actually fix these things for a living, you would have a very difficult time finding anybody who knows as much about these receivers as I know.

    Let me know when somebody else gives you the key combination or invents the magic wand to wave over your receiver that magically repairs the shorted output transistors and fried resistors in the amp circuit that you most likely have.



    Sometimes I wonder why I give out good technical knowledge for free and then get a bad rating for trying to help somebody.



    Thanks for Trying, ya, right, thanks

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Wow, talk about losing it!

Actually, he gave you a bad rating because your information is incorrect!
There is no 7.1 button, only a 6.1 one but do not touch this as the reset will then not work!

To do a reset on a Marantz SR5400 one needs to have the power ON and press the SELECT and ATT buttons simultanously for at least 3 seconds.

Posted on Jun 27, 2012

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When i on marantz sr4600 it flashes check dsp rom, plz help me with this issue


The one that is heating up and shutting down could have a shorted output. Try removing all the speaker wires. If it still heats up and shuts down, it probably has a bad output stage.

On the one displaying the DSP ROM error, you may want to try a factory reset. using the following sequence:

Should the operation or display seem to be abnormal,
reset the unit with the following procedure.
The SR4600 is turned on, press and hold the
7.1CH INPUT and ATT buttons simultaneously for
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Generally speaking, an amp attempts to protect itself from heat, shorts, overloads and operator exuberance by refusing to turn on or stay on.

Overloads can be from excessive periods of high output or marginally low impedance loading by the speakers; and shorts would be wiring issues or a speaker blowing up.

You should be able to feel if it's hot. WHY is it overheating? Make sure it has sufficient ventilation on all sides and that vent holes are not blocked by dust balls. Ensure the fan (if equipped) is running as designed (some only operate on demand). Clean dust and debris from it.

If the amp comes back on after cooling, you're lucky. They only have so many self-protection cycles in their lives so continuously resetting or cycling their power without addressing the cause can do more harm than good.

If it protects immediately on a cool power up you should disconnect the speaker connections and try it 'nekkid'. If it comes up then diagnose which lead(s) are shorted. If it does not come up the problem is internal and should be left to an experienced and competent hands-on tech.

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We have a Marantz sr4500, everytime we put it on it makes a Zzzzzz sound and then it turns off with a loud "buk" sound and shows protect on the amp's screen, after few seconds the amp turns...


It is not so easy to probe into to find a protection fault condition. The fault can be your output drivers- the MOSFETS/IC's fitted for both the channels, Use a meter after disconnecting to check for short in the drivers. Disconnect the positive and negative voltages to the output and see if the protect changes. Even a fault in the preamp stages that drives in high current into the output can shut the Amplifier. Sometimes this can be a noise like a HUM or HISS before the protect works. Faulty capacitors in these circuits also can cause similar issues and needs close observation.In this case I think that some capacitors are faulty as when the set is put on it charges on to make the amplifier work. Possible fault in the protect circuit or preamp.
You need to confirm and replace the specific stages or outputs. If not there can be issues in the mother board, maybe the protect circuit by itself is shutting off due to a faulty bias , maybe a leak in any voltage/current sensing circuit. Also disconnect the speakers and test, if the protect is off then check for short on the speakers.

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