Question about Maytag Neptune MAH5500B Front Load Washer

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My neptune stopped spinning when the spin cycle starts, the pump works, but the drum continues to operate in a wash or spin mode. It oscillates but does not spin dry. I believe the rotary control may have a problem as all the other systems are working, but not triggering the spin cycle.

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Hi!!
This particular unit has a resistor that burns up, this will keep the unit from spinning. The resistor is labeled R11 on the board and you can get a replacement at Radio Shack or similar electronic parts store. Make sure to solder the new resistor in the same position as the old one. Click on the following link for a pic. of the board and R11 resistor location. http://www.flickr.com/photos/zenzoidman/125498227/
Good Luck!! A HELPFUL - 4 THUMBS - rating for this solution would be greatly appreciated. Thank you for using FixYa.

Posted on Jan 04, 2011

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1 Answer

Eratic, sometimes door lock doesnt activate, when it does wahser starts but stop mid cycle and wont continue. Replaced door switch and pump


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Dec 02, 2015 | Maytag Washing Machines

3 Answers

Washer not spinning in spin cycle


My maytag neptun mah4000ww washer stop spinning in spin cycle.
Now it stop spin even during regular cleaning cycle. What to do?
How mach it may cost?

Jul 10, 2010 | Maytag Neptune Washer

1 Answer

Tub filled with water, Lr code


To pump out the excess tub water while failing to complete spin cycle;

Enter Service Mode by simultaneously pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.


This process is documented in the Service Manual. I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.



If I could ask you to do a little troubleshooting;

It sounds like the wash/agitate cycle completes and you enter into the spin cycle of the selected wash cycle is that correct. When the wash cycle fails does the Cycle Status LED indicate that the washer is in the Spin cycle?

With a empty wash basket no wash load in the basket and you start a Spin Only cycle will the Spin Only cycle complete?

If the washer will start the cycle do you hear and loud Spin Only cycle noise such as metal against metal grinding noise?

With the washer off and no clothes in the wash basket can you open the lid then Spin the wash basket as fast as you can in the CCW direction the only direction. The wash basket should spin CCW several rotations and coast down to a smooth stop dose it?

I’m checking for Outer Tub increased bearing resistance…..Rich


FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

Jun 28, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Washer has stopped at 26 min with water in the drum. Will not spin or drain. Just sounds like it starts running then stops and repeats.


Good deal your machine is a Series 11.

“”Washer has stopped at 26 min with water in the drum. Will not spin or drain. Just sounds like it starts running then stops and repeats.””

I believe this is the start of a Spin Cycle of that Wash Cycle which Wash Cycle did you have selected?

Are there any error codes to the LED display like dC or uC?

If you stop that wash cycle with the wet load and do a Spin Only cycle will it complete with no error code?

Does the wash tub bang around in Spin Only cycle with the wet clothes load?

Standing by for some feedback and I will try to help.

Here is the Service Manual and parts look up. Can you let me know if you want to try to DIY the fix?

FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

Rich

Apr 11, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune TL clothes still dripping wet after full cycle


Pump out time of 40 seconds sounds good.

No ND error code and you spin up to 850RPM which is max for the machine.

You have no standing water in the wash basket.... I'm scratching my head.

Could you do a Spin Only cycle with that same wet wash load and set the SPIN for Max Extract. After you start the Spin Only cycle put the machine in Service Mode and watch the RPM range. This cycle sets the display to 12 minutes. Let’s see if the wash load remains wet and what max RPM is reached.

""Maybe the pump is not turning on during the spin cycle?"" You have no standing water in the wash basket correct? I feel the pump is turning on or you would have standing water in the wash basket and the pressure switch would have never indicated an empty condition (Low Level pressure switch contacts) to the Control Board. The Control Board would have stopped the wash cycle with a ND for no drain error code.

The pump in the spin cycle will turn on a number of times see if you hear turn on in a Spin Only cycle

I just ran a Spin Only light wash load with about 5 gallons of water in the wash basket. Timer went to 12 min. I toggled into Service Mode to watch wash basket RPM. At about the 5 Min mark (toggle in and out of Service Mode) the wash basket reached 850RPM then a few minutes later it stepped down to 830RPM to end of Spin Only Cycle. You don’t have a water valve stuck open or you would flood/over flow of the machine. Did you here the drain pump turn on several times during the Spin Only cycle?
Rich

Apr 08, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

No error codes-washes but does not spin- water stuck in bottom


If your machine is a FAV6800A to FAV9800A here is the Service Manual.
If you lift the washer lid and rotate the wash basket CCW which is the Spin Cycle direction will it turn with very little resistance? It should not rotate CW.
With no error codes I would go to Service Mode page 14 of the Service Manual and read the current recorded Daig codes and write them down then clear the list.
Now start a Spin Only cycle with no clothes in the wash basket let it in that mode for about 5 minutes. Hit the off button to end the Spin Onlly cycle then check the Diag code block and see if an error event was logged if so please let us know.
If there is no error code generation by the Control Board in the Diag code blocks I would suspect a Control Board issue with your no Spin issue..
Without a known good Control Board and Motor Controller to swap out and no error code generation by the Control Board this would be a hard problem to troubleshoot.
The Control Board is under warranty for 5 yrs you could try Maytag Customer Service the number is in the SM and see if they will send you one even if the warranty is up…..Rich

Feb 06, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune TL won't spin, continuously beeps through spin settings


if water remains in the tub it will not go into the spin cyc something in the pump clear it and try again

Aug 26, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Wash cycle and spin


you need to check a simple button called " no spin" may you will see it marked "aspiral shap" and has "x" over
good work !

Jul 05, 2009 | Zanussi ZWF1430W Front Load Washer

2 Answers

SPIN CYCLE


need more information is it top load or front

Nov 19, 2007 | Maytag Neptune MAH5500B Front Load Washer

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