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I need a diagnostic tool for RAID falure code 0. Initial boot indicates degraded condition. DISK scan does not seem to remedy the issue. Did the drive actuually fail? Is there a fix? Primary disk still functions. Rich Here's the report : System Information Kit Installed: 8.9.0.1023 Kit Install History: 8.9.0.1023, Uninstall Shell Version: 8.9.0.1023 OS Name: Microsoft Windows 7 Ultimate OS Version: 6.1.7600 Build 7600 System Name: RB_PC_DESK System Manufacturer: Dell Inc. System Model: 05DN3X Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz BIOS Version/Date: Dell Computer Corporation A02, 05/26/2010 Language: ENU Intel(R) Matrix Storage Manager Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller Number of Serial ATA ports: 6 RAID Option ROM Version: 8.7.0.1007 Driver Version: 8.9.0.1023 RAID Plug-In Version: 8.9.0.1023 Language Resource Version of the RAID Plug-In: 8.9.0.1023 Create Volume Wizard Version: 8.9.0.1023 Language Resource Version of the Create Volume Wizard: 8.9.0.1023 Create Volume from Existing Hard Drive Wizard Version: 8.9.0.1023 Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 8.9.0.1023 Modify Volume Wizard Version: 8.9.0.1023 Language Resource Version of the Modify Volume Wizard: 8.9.0.1023 Delete Volume Wizard Version: 8.9.0.1023 Language Resource Version of the Delete Volume Wizard: 8.9.0.1023 ISDI Library Version: 8.9.0.1023 Event Monitor User Notification Tool Version: 8.9.0.1023 Language Resource Version of the Event Monitor User Notification Tool: 8.9.0.1023 Event Monitor Version: 8.9.0.1023 Array_0000 Status: No active migrations Hard Drive Data Cache Enabled: Yes Size: 1863 GB Free Space: 0 GB Number of Hard Drives: 2 Hard Drive Member 1: ST31000528AS Hard Drive Member 2: ST31000528AS Number of Volumes: 1 Volume Member 1: ARRAY0 ARRAY0 Status: Degraded System Volume: Yes Volume Write-Back Cache Enabled: No RAID Level: RAID 1 (mirroring) Size: 931.5 GB Physical Sector Size: 512 Bytes Logical Sector Size: 512 Bytes Number of Hard Drives: 2 Hard Drive Member 1: ST31000528AS Hard Drive Member 2: ST31000528AS Parent Array: Array_0000 Hard Drive 0 Usage: Array member Status: Normal Device Port: 2 Device Port Location: Internal Current Serial ATA Transfer Mode: Generation 2 Model: ST31000528AS Serial Number: 5VP606AS Firmware: CC46 Native Command Queuing Support: Yes Hard Drive Data Cache Enabled: Yes Size: 931.5 GB Physical Sector Size: 512 Bytes Logical Sector Size: 512 Bytes Number of Volumes: 1 Volume Member 1: ARRAY0 Parent Array: Array_0000 Hard Drive 1 Usage: Array member Status: Failed Device Port: 3 Device Port Location: Internal Current Serial ATA Transfer Mode: Generation 2 Model: ST31000528AS Serial Number: 5VP6051X Firmware: CC46 Native Command Queuing Support: Yes Hard Drive Data Cache Enabled: Yes Size: 931.5 GB Physical Sector Size: 512 Bytes Logical Sector Size: 512 Bytes Number of Volumes: 1 Volume Member 1: ARRAY0 Parent Array: Array_0000 Unused Port 0 Device Port: 4 Device Port Location: Internal Unused Port 1 Device Port: 5 Device Port Location: External CD/DVD Drive 0 Device Port: 0 Device Port Location: Internal Current Serial ATA Transfer Mode: Generation 1 Model: HL-DT-ST DVD+/-RW GH50N Serial Number: K1CA79H1440 Firmware: B103 CD/DVD Drive 1 Device Port: 1 Device Port Location: Internal Current Serial ATA Transfer Mode: Generation 1 Model: HL-DT-ST BD-RE BH30N Serial Number: K95A6AK4928 Firmware: A102

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It looks like you have two arrays here. The first one being a mirrored RAID array and has only one disk. This means that the other disk has failed in some sort. This does not mean that the drive is bad, just the RAID failed for some reason. You will need to rebuild the RAID if you want to maintain the same level of redundancy.

You can just attempt a rebuild the RAID to the same drives but if this fails you will want to replace the bad drive. In order to do this you will need to make sure you can tell which drive is which. You do not want to mirror the bad drive to the good one.

If attempting a rebuild to the existing drive does not work or is not an option (because the failed drive could really be bad), you will need to determine which physical drive needs to be replaced. You may be able to hot-swap the drive but if you can power things down, that is always safest. Once the new drive is installed, you can rebuild to it and all should be well after that.

Posted on Jan 04, 2011

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