Question about Philips GoGear HDD1830 MP3 Player

3 Answers

Unit will not load past the GoGear screen, battery drains without unit being on.

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  • Birgit White
    Birgit White Jan 05, 2011

    Nope, did not work. Pressing both volume + and the power button simply turns on the unit. The screens that show - Philips screen and then the GoGear screen. Too turn the unit off, I need to use the reset (with a paperclip).

  • Birgit White
    Birgit White Jan 07, 2011

    Tried the suggested solution to no avail. Screens that showed when doing the suggested moves were the Philips screen and then the GoGear screen. Automatically turned on and can only be turned off by using the paperclip method.



3 Answers

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I am going by a few tips in the user manual for this device. I cannot see what suggestions were made by other consultants. That is how the fixya system works.

I think you have tried the Reset function. What about the Repair function with the Philips Device Manager (page 42).

I noticed there is a firmware upgrade that came in 2006 for this device. Have you done the upgrade.

See this site for details.

Considering your battery is dying out, I would suggest leave it on the charger when you are trying it out.

Posted on Jan 07, 2011


You need to update the firmware. Make sure the hold/lock is not engaged. Try another USB port and reset the player

Posted on Jan 06, 2011

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Welcome to Fixya

Try to do a soft reset to the unit.

  1. Press and hold the Power On/Off key and the Volume + key for a couple of seconds.
  2. Then switch on the GoGear using the Power On/Off key.
You response will be highly appreciated.

Thank you for using Fixya!

If you need further help, reach me via phone at

Posted on Jan 04, 2011

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Posted on Jan 02, 2017

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My Dell Inspiron 1545 PC notebook will not load to the WIndows screen. Once booted it just sits on a black screen with a moveable cursor. What can I do to stop this? thanks

Hi pebrouss,

Have you tried power drain? The easiest way to resolve this type of issue is by performing a power drain. Here's how you will do it.

1. First, turn off the unit completely. You may try pressing the power button for about 15-20 seconds.

2. Remove the unit from the power outlet.

3. Take out the battery from the system.

4. Press the power button for about 15-20 seconds.

5. Put back the battery and plug the unit to the power outlet.

6. Turn on the system and observe it.

Hope it helps.

Thank you for using FixYa.

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1 Answer

My gogear is not working

  1. If your Philips GoGear is not turning on, the battery is more than likely shot. Open up the back of the unit by removing any screws you find, and then carefully removing the back. A guitar pick can help separate the back cover without scratching anything.
  2. Find the part number off of your battery and go to:
  3. Type in your part number and click Go.
  4. When your new battery comes in, install it in replace of the old one.
  5. When your GoGear is back together, plug it in to the charger and let it charge for about an hour before attempting to turn it back on.
  6. If you are still having problems with your device, you will need to contact Philips at: 1-888-744-5477, Monday - Saturday 9:00 AM - 9:00 PM EST, Sunday 9:00 AM - 6:00 PM EST Excluding Major Holidays

I’m happy to help further over the phone at

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My mp3 freeze i cant do any thing

On the left side of the player below the hold button is a hole labeled rmoz-screenshot.pngeset. insert an unbent paper clip until the unit shuts down (Blank Screen). Then press the play/pause key until unit lights up.

If this fails, the firmware of your GoGear may be corrupted.
  1. Make sure that your computer is online and connecting to the Internet. Launch the Firmware Manager at Start->Programs->Philips Firmware Manager on your PC
  2. Connect your GoGear to the computer while pressing & holding the 051104154033_4112.gif key until the Firmware Manager recognize the GoGear and a dialogue box pop up in recover mode.
  3. Click Start to confirm and start recovering the unit to its factory setting
    IMPORTANT: All music & content of your GoGear Player will be erased once the factory setting is restored.
  4. Follow all screen instructions and click Finish at the end to complete the recovery.
  5. The Firmware manager will close automatically once the success message is displayed. Close all opened application and then safely remove your GoGear by clicking on the EJECT HARDWARE icon in your task tray bar. When prompted, "The USB Mass Storage Device can now be safely removed from the system", click OK and unplug your micro jukebox.


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Remote unit is draining my car battery. Unit

Hi Rog,

I would first ask you, 'What has changed'?

Then, 'Why do you think this unit is the cause'?

Have you had the battery load tested? Not just voltage but it's ability to hold a charge, to provide the necessary power under load conditions.

Try disconnecting the negative terminal overnight. If when you reconnect in the morning, it's dead, the cause is not a drain.

Get back with me

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You have not been using the machine for the past 12 months whenever you hold the machine without using more than two months you will find the problem the dust may be deposited in the unit

To solve this kindly remove the remove drain out valve and clean the path for the water to exit

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What does 5d mean?

If suds are detected continuously by the pressure switch during the drain or spin phases, the washer will fill 4 liters ofwater and during 5 minutes the unit will rest without tumbling, the water will be drained and it will try to spin or drain again.

Possible Causes/Procedure
If too much detergent was used:
Run the unit through a RINSE/SPIN cycle.
Run a NORMAL cycle without adding any detergent.
This should clear the unit of the excess detergent.

1. Check the drain hose and make sure it is not plugged or kinked.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the drain pump, pressure
switch, and Central Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Plug in washer or reconnect power.
6. Check drain pump.
7. Check the pressure switch.
8. Verify CCU operation by running a Diagnostic Test or any Cycle.

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Gogear sa1928 main programe errased

HI, I suggest you to load the files of another GoGear and the try ... i'm sure it works

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Machine stopped and says "sud"

Sud SUDS LOCK (Overdose of Detergent detected during the Wash Cycle)
The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If "Sud" is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds.
  • If too much detergent was used, run the unit through a Rinse/Spin cycle, then a Normal cycle, without adding any detergent. This should clear the unit of the excess detergent.
  • Check the drain hose and make sure it is not plugged or kinked.
  • Check Wire Harness connectors to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
  • Check/Clean Drain Pump Filter of foreign objects
  • Check Drain Pump
  • Check Pressure Switch
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1 Answer

Gogear became dead suddenly

Battery is too low for player to charge. There is a firmware fix for this at

Fix cannot be applied until player is working again.

If you know someone who has the same player, put their battery in your unit to power up and apply firmware update to fix problem. Then swap batteries back again

Another way to get the player working is to remove the side panel to disconnect battery. Plug in the mains charger and reconnect the battery. You may need to do this several times before the player springs into life.
If this doesn't work try disconnecting the charger and battery alternately and wait 5 secs between attempts.

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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