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How to fix 13 paper jam on hp laserjet 4 plus

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Paper jam on hp laserjet

Posted on Jul 29, 2016

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Thank you for the inquiry.
Most 13 errors on this old reliable HP Workhorse are paper jam related. This error matrix will help you point in the direction of where the paper is prompting this error. Just clear the paper and recycle the power on the printer.

10.00.00 Supplies Memory Error alternates with 10.10.00
The printer is unable to read the electronic info on the print cartridge Replace print cartridge 13.XX Paper Jam [Location]
Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following:
1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path.
2. Open and close the top cover to clear the message.
3. Check sensors and flags in the paper path for proper operation.

3.0 Paper Jam [Location]
A non-specific paper jam occurred.
1. Remove jammed media from the specified location.
2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and separation rollers.
4. Ensure there is no obstruction in the path, such as a torn piece of paper.
5. Open and close the top cover to clear the message.
6. Check sensors and flags for proper operation.

13.1 Paper Jam Open Input Trays
Paper-delay jam at paperfeed area.
1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray.
2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated.
3. Replace any defective sensors or flags.
4. Verify the media meets the specifications.
5. Check the pickup feed and separation rollers for unusual wear. Replace as needed.
6. Rotate the media in the input tray by 180 and/or turn it over.

13.2 Paper Jam Open Input Trays
Paper-stopped jam at paper-feed area.
1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place.
2. Replace any defective sensors or flags.
3. Ensure the media does not exceed the maximum length.
4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad.
5. Verify that the fuser is properly installed.

13.10 Paper Jam Check Duplexer Jam at duplexer.
1.
Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective.

13.14
For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA.


13.20 Paper Jam Check Rear Door
Media stopped in the paper path during power on or when the top door was closed.
1. Remove all media in the paper path, and then open and close the top cover.
2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags

13.21 Door Open Jam
The top cover was open while printing.
1. Clear the jam and close the top door.
2. If the message persists, check the top door switch for proper operation.

13.5 Paper Jam Check Rear Door
Paper-delay jam at fuser.
1. Check the transfer roller and small media belt to ensure they are operating and can feed print media.
2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser.
3. Replace any defective sensors or flags.
4. Turn the media stack over and/ or rotate it by 180 in the input tray.

13.6 Paper Jam Check Rear Door
Paper-stopped jam at fuser.
1. Check the paper path for obstructions at the fuser and output/delivery area.
2. Replace any defective sensors or flags.

13.99 Paper Jam [Location]
A non-specific paper jam occurred.
1. Remove jammed media from the specified location.
2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and separation rollers.
4. Ensure there is no obstruction in the path, such as a torn piece of paper.
5. Open and close the top cover to clear the message.
6. Check sensors and flags for proper operation.


Hope this helps helps. Please keep us updated and remember to rate this answer.


TF

Posted on Jun 08, 2011

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1 Answer

I have a laserjet 4 plus. i'm getting error 13-paper jam. need help. no paper is jammed up in it..


There will be something in there, whether it is toner/ink over a sensor, a paperclip/staple, or a tiny scrap of paper.
The trick with this one is patience, methodically strip it down as far as you can, checking as you go for stuck material, and once you have gone as far as you can put it back together nice and slowly, looking for broken connections and loose bits, then try it again.
If there is nothing in there then the printer has something broken and needs looking at by a technician, in this case you should turn to your warrenty.

Oct 29, 2010 | HP LaserJet 4 plus Printer

1 Answer

13 Printer Jam Problem


If it is jamming under the toner (meaning the paper is not quite reaching the toner cartridge, and "crinkling" up), then you would be correct. There may be a tiny pipce or chunk of paper creating a "well" and stopping the paper. If you remove the paper tray and the cartridge, and flip the machine on it's back (fuser side), you may be able to see the chunk in the paper path. You could also get a sturdy pice of laminated paper or card stock, at least an inch or two wide, and run it backwards thru the path to try to back out the chunk.

If the paper is just stopping, in any other spot than the paper tray, it could be a dirty or dead sensor. Try removing the cartridge and spraying canned air throughout the machine.

Apr 21, 2010 | HP LaserJet 4 plus Printer

1 Answer

Paper jam 13. no paper jam what can i do?


One of the paper sensors have activated/faulty. locate HP service center to help you check it out. You require a technician to assist you solve this problem.

Dec 29, 2009 | HP LaserJet 4 plus Printer

2 Answers

Paper Jam


maybe there is more than 1 piece of paper jamed

Jun 29, 2009 | HP LaserJet 4 plus Printer

1 Answer

Lasejet 4 plus- try to print. lower paper cassete full. printer screen says pc load letter and have to manualy load paper. print icon on computer says out of paper


There is a paper empty flag sensor, looks like a plastic paddle, in the tray area. Pull out the paper tray and flick it; make sure that it is not jammed.
Also on the right hand side there is a paper pick- up roller, clean it with a cloth with some alcohol. See page 4-13 for the location of paper feed pick-up roller. page 5-27 shows the paper empty sensor flag

Here is the service manual:
http://home.comcast.net/~wannabeyote/hp-lj-4-5-m-n-plus.pdf Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jun 06, 2009 | HP LaserJet 4 plus Printer

1 Answer

13 paper jam but no paper in printer: laserjet 4 plus


possible tray sensor flag, broken fuser sensor or tray 1 sensor. good luck!

Aug 19, 2008 | HP LaserJet 4 plus Printer

1 Answer

Error 13-jam paper HP Laser 4+


HP LaserJet 4, 4m, 4 Plus and 4m Plus Series Printers - False Error Message 13 PAPER JAM ISSUE: After clearing all jammed paper from the HP LaserJet 4, 4m, 4 Plus, or 4m Plus series printer, the display still reads 13 Paper Jam . Even after cycling the power off and then back on, the error remains. SOLUTION: Open the rear door of the printer. There is a paper sensor near the upper right hand corner of the fusing assembly (just below the right edge of the long yellow warning sticker on the fuser) that can cause paper jam error messages even when there is no jammed paper in the printer. Toggle the thin black plastic lever up and down to make sure it is not stuck or sticky. The lever should be in the down position before closing the back of the printer. If the lever is stuck or missing, the printer will generate a false paper jam message. Hope it will help you !

Apr 02, 2008 | HP LaserJet 4 plus Printer

2 Answers

Paper jam


Does it show anything after 13?

Oct 19, 2007 | HP LaserJet 4 plus Printer

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