Question about Dyson Ball DC24 Bagless Upright Vacuum

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I have a brand new DC24, and the flippin' brushes won't go round! I'm assured that they do, but Ive pushed the button with the brush picture on, nothing's happening. Very frustrating when I need to vacuum.

Posted by Anonymous on

2 Answers

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  • 2,572 Answers

Hi there,

Sorry to hear you're having a problem with your DC24. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

However, if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some simple checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Posted on Jun 09, 2011

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How can I clean the inside of Clear Bin? The plastic mesh part seems to be clogged....

Posted on Mar 13, 2011

  • AskDyson
    AskDyson Jun 09, 2011

    Hi there,

    Information on how to keep the Clear Bin and shroud clean are included in the user guide supplied with your machine. Here's a link you may find helpful if you don't have your user guide to hand:http://www.dyson.co.uk/support/help.asp?...

    If you need any further help or advice, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can provide assistance.

    Kind regards

    Jack
    Dyson Customer Service

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Posted on Jan 02, 2017

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1 Answer

How do I fix the brush bar reset button on Dyson DC24?


Hi there, it's Jack at Dyson.

The reset button will not remain depressed after it's been pushed. Instead, you should hear and feel a click when pressed - it can help to use something like the eraser-end of a pencil. The steps are shown in our video guide below:

If you've been unable to reset the cleaner head after pressing the reset button as shown, or if you're worried the reset button isn't working correctly, please get in touch as we should be able to help you further.

You can reach the Dyson Customer Helpline directly by calling us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Please have your DC24 to hand when you call so we can take you through some troubleshooting checks.

Aug 15, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My machine is only 3 months old and when i push the buttons to run it runs but the brushes do not move.


Hi there, it's Jack at Dyson.

DC24's brush bar is engineered to shut off for protection if something jams it. You should be able to reset your machine following the steps shown in our video guide:


You may find something like the eraser-end of a pencil works well to push the red reset button - you should feel a click when it engages.

Please note, the brush bar will never rotate when the machine is standing upright. Make sure you recline your DC24 into the normal vacuuming position before you test it.

I'm confident this will resolve the issue, but if you'd like further advice from our experts after giving this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Sep 23, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The brush will not turn


Hi Richard,

DC24's brush bar is engineered to shut itself off to prevent damage if something jams it. Once you've checked the checked the cleaner head for obstructions and removed any threads or hair from around the brush bar, you can reset the machine as shown in the video attached.

Tip: It can help to use something like the eraser-end of a pencil to push the reset button. When pushed correctly you should feel a click.

Please note: The brush bar will never rotate when DC24 is standing upright, so make sure you recline the machine into the normal vacuuming position before testing it.

I'm confident this will resolve the issue, but if you would like any further advice from our experts you can reach us directly by calling the Dyson customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Sep 21, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson dc24


Hi there Shane, it's Jack at Dyson.

DC24's brush bar will shut off if something jams it - for example, a rug fringe or a shoelace. Once you've checked the cleaner head for any obstructions, you should be able to reset it. To do this, please follow the steps shown in the video.

It may help to push the red reset button with the eraser end of a pencil or something similar. You should feel a click as you push it in.


The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.


If you do need further help after trying this, please give our experts a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,


Jack
Dyson Online Customer Support
www.dyson.com

Jul 30, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush not spinning even after you press the little button on the side of the brush


Hi there,

I'm sorry to hear you're having difficulty resetting your DC24. You might want to take a look at the video below, to make sure you've followed all the steps as we recommend. You may also want to use something like the eraser end of a pencil to push the reset button - you should be able to hear an audible 'click'.

Please also make sure you recline the machine into the vacuuming position before testing it, as the brush bar will never rotate when the machine is standing upright.

This should resolve the issue, but if the brush bar won't rotate after you've followed these steps, I'd encourage you to get in touch with us directly so we can provide further assistance. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 28, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brushes wont go round


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able tor reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline the machine into the vacuuming position before testing it.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 06, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Brand new machine red button doesn't depress- it feels springy but doesn't click therefore brush not working


Hi Moya,

I'm sorry to hear you're having difficulties with your DC24. If the brushbar won't rotate, it may simply need resetting. Please follow the steps shown in the video below to reset it - make sure you have the cleaner reclined into the vacuuming position before testing it, as the brushbar will never run when the cleaner is standing upright.

However, if this doesn't restart the brushbar, it's best if you get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Nov 13, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The brush head won't move round


Hi there,

Sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS


Use something like the eraser-end of a pencil to depress the reset button, and make sure you push it in firmly until you hear an audible 'click'.

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 28, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Just purchased this Dyson dc24 today. brush doesn't spin after gettin tangled in a cord. removed the cord from the brush OK. I have several times: removed the brush and replaced it OK. pushed the red...


When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!

Dec 17, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My hoover carpet scrubber the brushes won


(1) Remove the brush block and assure the presence of the square drive pin on top of one brush. It should be about 1/4 inch square, two inches long to connect o the drive mechanism.

(2) Remove and clean the filter screen from the base, behind the brushes. Squeeze the two red tabs together, and pull down from the base. Clean the hiar/debris from the screen.

(3) Assure the Brush Speed knob on the hood is NOT set to the OFF position.

Aug 30, 2009 | Hoover SteamVac Carpet/Upholstery Deep...

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