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I have a Kenmore He 4t in the Elite series. I am getting the Sud and F 02 errors. The lady I spoke with told me that those were detergent errors. There is more than one family living in my home and I am sure that some of the detergent being used is not the appropriate kind. There is always water left in the tub of my washer. It doesn't seem to be draining out at all. Can I fix it? If so, how?

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F2/ SUD often indicate there is a drain error. You likely have something stuck in your pump (which would also explain having water left in the unit). Remove the lower front panel. (there are 3 #20 torx screws on the bottom of it holding it on)
Once you have the panel off, the white object in the front center is your pump. Remove the #20 torx screw out of there too to make life easier. Slide the pump forward slightly so you can raise it. Now, on the front of the pump is a handel that you
will need to turn counter clockwise. So after placing something underneath to catch the water left inside the machine ( a large bowl or bucket), turn the knob slowly counter clockwise. If there is too much water for your container, screw it back clockwise and go empty your container. Repeat until all of the water is out. Once that is done, unscrew it all of the way and slide if forward. You will usually find missing socks, toys, coins and all other kinds of fun objects. While you have the trap out, reach in with your finger to the hole on the right. Try and turn the wheel
inside to make sure there isn't anything keeping it from turning (bobby pins, nails, screws, etc) If there is, you will need to unclamp both hoses on the back of the pump and remove any further forign objects. Now re-assemble the unit but leave the panel off. Run a quick fill and drain to make sure all of your connections are tight and you don't have any leaks. Put your panel back in and you're ready to go. You do however want to make sure a high effeicentcy detergent is being used by everyone. It will cause undo wear and tear if you use a regular detergent and can lead to costly repairs. I don't perscribe to the whole powder or liquid, this brand or that. I just say make sure it's an 'HE' soap.

Posted on Jul 09, 2008

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Posted on Jan 02, 2017

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My washing machine gets a sud error often during the cycle. I have cleaned the drain as suggested


Vinegar does a great job of cutting suds and bubbles. I would put it in the detergent, softener, and bleach reservoirs and run a cycle. Then make sure you read the detergent amounts. It's easy to overdo detergent on a front-loader.

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The F35 error code indicates a problem with the analog pressure sensor, air hose or air trap. If the hose and trap are good you will need to replace the pressure sensor

The "Sud" error code indicates too much or the wrong kind of laundry soap was used. Be sure to use only HE (high efficiency) detergent on this model of washer.

Please see the links provided below for access instructions & other troubleshooting tips covering the error codes displayed:
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Hope this helps (remember to rate this free answer and leave some testimonial).

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Try using less soap (hi eff machine)
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Hello there"
Sud SUDS LOCK (Overdose of Detergent detected during the Wash Cycle)
The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If "Sud" is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds.
  • If too much detergent was used, run the unit through a Rinse/Spin cycle, then a Normal cycle, without adding any detergent. This should clear the unit of the excess detergent.
  • Check the drain hose and make sure it is not plugged or kinked.
  • Check Wire Harness connectors to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
  • Check/Clean Drain Pump Filter of foreign objects
  • Check Drain Pump
  • Check Pressure Switch
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1 Answer

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F35 has to do with the pressure switch which is located under the top panel on the back right. It will have a little black hose hooked to it. This happens when SUDS or detergent somehow gets up into it and usually locks unit out. Only solution is to replace pressure switch. You can find the tech sheet behind the bottom front panel usually tape to the back side of that panel or taped to the bottom right side inside unit. Hope this helps

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1 Answer

Kenmore Elite HE4t Washer


Error code F02 f the drain time exceeds 8 minutes, the water valves are turned off and F02 is flashed. Press PAUSE/CANCEL twice to clear the display. NOTE: After 4 minutes the ?Sud? error will be displayed, then 4 minutes later the F02 error code will be displayed. Potential Causes ? Check the drain hose and make sure it is not plugged or kinked ? Check the electrical connections at the pump and make sure the pump is running. ? Check the drain pump filter for foreign objects ? If the above does not correct the problem replace the pump

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1 Answer

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washer weary, You need to clean the filter on the pump. Remove the bottom panel and the filter will be right in front. 3 #11 torx screws it will pull down and off. Get yourself a bucket to catch the excess water. Unscrew the filter and clean it. Check to see that nothing is in the impeller. The F02 should go away..Catriver.

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Kenmore Elite HE4T Washing Machine Diagnostic Test Didn't complete and clothes aren't spun as dry as in the past I have a Kenmore Elite HE4T washing machine and I noticed that recently it isn't getting all of the clothes completely dry from the final spin cycle. Thus, the dryer has to run through two cycles to get the clothes dry. I did a bunch of research and made sure there weren't any kinks or blockages in the drain lines; and opened up the bottom of the washer and cleaned out the drain cleanout. I found a few pennies, but everything seemed to be working ok. I ran a load and had the bottom open so that I could make sure the motor, drain and belt were all working properly. The drain does get the water out of the washer, so the clothes aren't sitting in water, they just don't seem to be spun as fast or as long as they used to. I always put it on the "extra high" spin setting no matter which type of load I run. So, I found a way to run the diagnostic test on the washer and it went through C0-C5 (the agitation step) and all worked great, until it wouldn't come out of C5 after at least 10 minutes and go thru C6-C8. I had to cancel the diagnostic test and hit the "drain and spin" button to get all of the water back out of the washer. BTW, the "drain and spin" seems to get the clothes a bit drier than when I have it run through the "normal" cycle with the "extra high" spin. If anyone has any other thoughts, I would really appreciate it. This unit is in a small space with the dryer attached so to take it out and do repairs is a pretty big hassle. It has had a new control board and two new fill valves in the 10+ years that I have owned it. Questions I have: 1.should I remove the entire drain pump to make sure there isn't anything lodged in it? 2. could it be the belt slipping slightly and keeping the spin from reaching its 1200 RPMs? 3. Anything else I may be missing???

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