-   We have the exact same isue. When trying to upgrade the firmware to the 'latest' from Sony's website, it shows the old firmware to be 3.14 but the 'new' firmware that will be uploaded to be 3.03. Not sure what's up with that.-   NighthawkGA
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Try disconnecting the Camera from the USB port and reinstall
the CD or Downloaded software program. When the program asks you
to connect the camera to the USB port, do so and it should work.
Hope this helps. Bud
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