Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
SOURCE: Error message: "Door Open"
Follow the steps below:
Step one: Close the print cartridge access door
1.Verify that the print cartridge access door is completely closed. It may appear to be closed, but if it is not completely closed, the error message will display. Verify that there are no obstructions blocking the door.
2.If you are unsure how to close the print cartridge access door on your model, consult your User Guide for more information.
Figure 1: Examples of closing the print cartridge access door (your model may vary)
If you have attempted to completely close the access door and the error still appears, there may be a problem with the door sensor and the unit may require service.
Step two: Service your product
If you have completed all the steps listed above and are still experiencing a problem, service the product.
Posted on Feb 28, 2009
Carriage jam means the carriage, where you put the inks, can't move right to left properly. Sometimes ink on the clear strip behind it is the cause. You can carefully clean with damp Q-tip, and check also that the cleaning assembly on the right where the printhead parks, is not stuck.
Posted on Jul 24, 2009
There is a black sensor that detects when the fuser door is closed, and an actuator that the sensor either sees or doesn't see. If this sensor is dirty, it might not be seeing the actuator. It could also be broken or knocked out of place.
Locate the actuator on the side door (a small metal or plastic tab that sticks out from the door) and find the corresponding sensor. Make sure the sensor is in place and not broken or moved, and make sure it's connector is well-seated. If you have a can of compressed air, blow it into the sensor to clear away any dust or dirt.
Posted on Jun 19, 2010
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