Question about OfficeMax 0M96431 Shredder

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My zerojam shredder, which is about 2 years old, is jammed with paper. My husband is trying to take it apart and could use a diagram and words of advice.

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  • emerita Jan 07, 2011

    My shredder is beyond switching between REVERSE and Auto position. There is a big wad of paper stuck between the teeth in the middle. The edges have been torn off, so I can't grab it.

    I need to take it apart so I can get to the teeth and pick out the paper. I have done this before with a smaller shredder.

    When undoing the screws, I found a switch that is in the way. I believe it sends a signal indicating whether the door is open or closed. I'm not sure how to undo this and then replace it. That's why a diagram would be helpful, so I'll know what to disconnect and then reconnect.


  • emerita Jan 10, 2011

    Based on your suggestion to use vegetable oil for oiling the shredder, I soaked the wad of paper stuck between the teeth very liberally with oil, and let it sit for 1/2 hr. Then I used a serrated knife to cut away the softened paper and removed it with tweezers.

    It unjammed the shredder and it works OK, except that it is much louder than before.

    Thank you.

  • emerita Jan 10, 2011

    I was able to unjam it by softening the wad of paper in the teeth with vegetable oil, letting it sit for 1/4 hr and then cutting the softened wad of paper with a serrated knife. It works but much more noisy.



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You do not need to take the shredder apart to clear the paper jam. There are more easy and convenient ways to clear paper jam on your shredder.

Ensure the wastebasket is empty then move power switch to the REVERSE position. This will reverse the jammed paper out of the shredder. If shredder jams again, alternate control switch slowly between REVERSE and AUTO (l) positions to attempt to move jammed paper completely through the shredder. If the shredder jams in reverse mode, move the switch to AUTO (l), depress the manual forward button located on the center of the shredder head and allow to run for five seconds. If jam does not clear, move switch to REVERSE again and allow to run for five seconds. Repeat this process until jam is cleared. If necessary, turn off shredder and use care to grasp the paper and carefully pull out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding. The jamming may be happening because the cutting cylinder needs to be oiled. See oiling instructions below.

To keep your shredder in top condition, the cutting blades need to be oiled every so often (for frequency, please refer to your owner's manual). We recommend using Powershred® Lubricant or a vegetable-based oil (such as corn or canola) in a non-aerosol container with an extension nozzle.

Caution: Never use flammable synthetic oil, petroleum-based, or aerosol lubricants to oil the cutting blades. Some agents may combust, causing serious injury. NEVER USE WD40.

  1. Depress and hold the reverse button down.
  2. Put the tip of the oil bottle in the paper entry and make one or two sweeps the length of the entry while squeezing the oil bottle.
  3. Move the power switch to Auto (I) position, or depress the manual forward button (depending on model of shredder) and allow the blades to run at least three seconds.
  4. Move the power switch to Reverse (R) position and allow it to run for at least three seconds.
  5. Repeat steps three and four above at least three times.
If you are not satisfied with the above and still want to take apart the shredder, then it means you have to unscrew all the screws hold the shredder together. Note that there might be some screws under the sticker of the shredder. Once all the screws are removed, taking the shredder apart wouldn't be any problem.

I hope this helps.

Good luck.

Posted on Jan 04, 2011


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