Question about Creative Labs ZEN Vision:M Digital Media Player

2 Answers

Creative Zen:M 30gb. In recovery mode and HD only shows 50MB!

I am stuck in recovery mode (with firmware ver. 0.0.16). Although, I can fully access all the features in recovery mode ( except getting out ). My player does charge with usb or wall charger and is identified by my computer, but when I access it, the hard drive only has 50mb of space.
Even after I format it. What's that about? Is the hard drive defective?
I also cannot seem to update the player. the recovery tool identifies the player and downloads the software, but the installer program say's the player is not connected. Is my player salvagable?

By the way, when I turn on or reboot my player, a mesage flashes on top of the "ZEN" screen : "Firmware Problem" with this symbol " ! " in a triangle.

I also have another Zen:M with backlight issues. I think it's off , but how do I change this if I can't see the screen?. Is the backlight buned out?

any help you guy can give would be most appreciated! THANX!


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  • 4 more comments 
  • Ulstergirl Aug 20, 2008

    I have exactly the same problem and have been going round in circles ! My PC recoginises the Zen OK - ie shows up in My computer - but when I try to do anything says it is not connected !About to throw it out the window - help !

  • ryoma98 Sep 28, 2008

    i have the same problem, now i'm trying to fix it. i have found the solution from this.

    If you are experiencing a problem with your MP3 player (supported players list below), please ensure you check out our MP3 Player Recovery Tool first.

    Oneclick is all it takes to update your player to the latest availablefirmware, and to give your player a clean bill of health.


    1. Check that the MP3 Player Recovery Tool supports your player.
    2. Ensure that you are using the Windows XP® 32-bit or Windows Vista™ 32-bit operating system.
    3. Back up the contents of your player, if possible, as recovering your player may require it to be formatted.
    4. Make sure your player battery is at least 50% charged.

    Click here if you require further information/assistance.

    ZEN 4GB/8GB/16GB
    ZEN Vision W
    ZEN Vision
    ZEN Vision:M 60GB
    ZEN Vision:M 30GB
    ZEN Stone Plus
    ZEN Stone
    ZEN V Plus
    ZEN V
    ZEN MicroPhoto
    ZEN Nano Plus
    MuVo T100
    MuVo V100
    MuVo V200
    MuVo Micro N200
    MuVo TX/TX SE
    MuVo TX FM
    MuVo Slim
    DMP FX100

    Message Edited by Catherina-CL on 05-12-2008 12:43 PM
    Updated the links - KokChoy
    Message Edited by KokChoy-CL on 07-04-2008 09:39 AM

    Forum Administrator
    Creative Labs

    ps. i alredy downloaded it...but my computer cannot recognize
    i can select upgrade...anyway u should try it.

  • haramfaith Nov 09, 2008

    same problem, no firmware problem notification in the beginning

  • Anonymous Nov 11, 2008

    i have the same problem. have been trying for days!!!!!!!!

  • Anonymous Dec 24, 2008

    my zen m creative is stuck in recovery mode, i download firmware but my computer say that is not conected

  • Seifer780 Jan 13, 2009

    Everybody saying they have the same problem over and over isn't helping at all. Instead of complaining, how about people give actual solutions instead of "oooooomg it wont work"


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I have the same problem and I don't know anything :(

Creative Zen:M 30gb. In recovery mode and HD only  - 5317585.jpg

Posted on Nov 19, 2008

Please help......
I have the same problem
I downloaded the firmware and run.
I get the only message many times:
Your player is not connected, please connect your player.

I use:
- Windows Vista Ultimate 32 Bit
- Creative Zen Vision:M 30GB with firmware v0.0.16

Posted on Oct 27, 2008

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on Jul 24, 2010 | Audio Players & Recorders

1 Answer

Stuck in recovery mode

Sounds like the actual firmware is corrupted. You might try loading the firmware on the Recovery Mode by using the firmware upgrade available at Creative's website.

Hope this helps

Chris (ziraffa)

Jan 09, 2009 | Creative Labs ZEN V Plus MP3 Player

8 Answers

Stuck in recovery mode, firmware problem

i have the same problem of recovery mode. can you help me please

Jul 12, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recovery mode

to reset this player -- take out the battery and put back again.
In the recovery mode do the following: format the HD, clean the firmware. If those two go smoothly, go to and download the firmware, connect player to PC(still in recovery mode) and run the downloaded firmware.

Jun 21, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Hard disk prob

hard disk is bad.
can you format?
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 04, 2007 | Creative Labs Zen Touch MP3 Player

12 Answers

Firmware problem

To Fix any problems with broken firmware form attempted "playsforsure" firmware updates etc where your pc finds it as a 20mb drive and it sits in recovery mode and does bugger all: (fix courtesty of cinderlee in creative forums) 1. Uninstall all creative software & drivers 2. Uninstall Media Player 11 and Media Player 11 runtime (will require a reboot for each thing). This is done by going to add/remove programs and uninstalling (this will put your pc back to wmp10). 3. Re-install the Zen Driver from the creative website and reboot 4, Plug Zen in. 5, Make sure you have the firmware update ready, run it but don't click the language bit yet), leave the mouse hovering over your language selection. 6. On the Zen- select "reload OS" 7. As soon as it flashes up "reload new firmware now via USB" click the language button 8. Tada, now the pc should find it and allow you to re-load the firmware. (it may take a few attempts) 9. Once complete, click close and restart the pc. Everything should now be fine. 10. once you are happy you can re-install WMP11 and it will work fine. Cheers!

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