Question about Creative Labs ZEN Vision:M Digital Media Player

2 Answers

Creative Zen:M 30gb. In recovery mode and HD only shows 50MB!

I am stuck in recovery mode (with firmware ver. 0.0.16). Although, I can fully access all the features in recovery mode ( except getting out ). My player does charge with usb or wall charger and is identified by my computer, but when I access it, the hard drive only has 50mb of space.
Even after I format it. What's that about? Is the hard drive defective?
I also cannot seem to update the player. the recovery tool identifies the player and downloads the software, but the installer program say's the player is not connected. Is my player salvagable?

By the way, when I turn on or reboot my player, a mesage flashes on top of the "ZEN" screen : "Firmware Problem" with this symbol " ! " in a triangle.

I also have another Zen:M with backlight issues. I think it's off , but how do I change this if I can't see the screen?. Is the backlight buned out?

any help you guy can give would be most appreciated! THANX!


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  • 4 more comments 
  • Ulstergirl Aug 20, 2008

    I have exactly the same problem and have been going round in circles ! My PC recoginises the Zen OK - ie shows up in My computer - but when I try to do anything says it is not connected !About to throw it out the window - help !

  • ryoma98 Sep 28, 2008

    i have the same problem, now i'm trying to fix it. i have found the solution from this.

    If you are experiencing a problem with your MP3 player (supported players list below), please ensure you check out our MP3 Player Recovery Tool first.

    Oneclick is all it takes to update your player to the latest availablefirmware, and to give your player a clean bill of health.


    1. Check that the MP3 Player Recovery Tool supports your player.
    2. Ensure that you are using the Windows XP® 32-bit or Windows Vista™ 32-bit operating system.
    3. Back up the contents of your player, if possible, as recovering your player may require it to be formatted.
    4. Make sure your player battery is at least 50% charged.

    Click here if you require further information/assistance.

    ZEN 4GB/8GB/16GB
    ZEN Vision W
    ZEN Vision
    ZEN Vision:M 60GB
    ZEN Vision:M 30GB
    ZEN Stone Plus
    ZEN Stone
    ZEN V Plus
    ZEN V
    ZEN MicroPhoto
    ZEN Nano Plus
    MuVo T100
    MuVo V100
    MuVo V200
    MuVo Micro N200
    MuVo TX/TX SE
    MuVo TX FM
    MuVo Slim
    DMP FX100

    Message Edited by Catherina-CL on 05-12-2008 12:43 PM
    Updated the links - KokChoy
    Message Edited by KokChoy-CL on 07-04-2008 09:39 AM

    Forum Administrator
    Creative Labs

    ps. i alredy downloaded it...but my computer cannot recognize
    i can select upgrade...anyway u should try it.

  • haramfaith Nov 09, 2008

    same problem, no firmware problem notification in the beginning

  • Anonymous Nov 11, 2008

    i have the same problem. have been trying for days!!!!!!!!

  • Anonymous Dec 24, 2008

    my zen m creative is stuck in recovery mode, i download firmware but my computer say that is not conected

  • Seifer780 Jan 13, 2009

    Everybody saying they have the same problem over and over isn't helping at all. Instead of complaining, how about people give actual solutions instead of "oooooomg it wont work"


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I have the same problem and I don't know anything :(

Creative Zen:M 30gb. In recovery mode and HD only  - 5317585.jpg

Posted on Nov 19, 2008

Please help......
I have the same problem
I downloaded the firmware and run.
I get the only message many times:
Your player is not connected, please connect your player.

I use:
- Windows Vista Ultimate 32 Bit
- Creative Zen Vision:M 30GB with firmware v0.0.16

Posted on Oct 27, 2008

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