Question about Cyberhome Televison & Video

2 Answers

When I try to watch ANY DVD, after loading, the screen says "bad disc"

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Expert
  • 173 Answers

Sounds like you need to clean the optical lens on the inside of your player. You can do this the easy way and purchase a dvd cleaning disk or you can remove the cover of the dvd player, there will be a couple of screws on the side and a couple on the back. Once you have done that, open the cd tray and unplug your player from the outlet. Now take some cu-tips and a small amount of rubbing alcohol and lightly dip a cu tip in and look inside your player. You will see a small glass bubble inside the middle of the carriage that will be the optical laser reader. Gently swab off the optical lens a couple of times with each cu tip dipped in a small amount of alcohol. It would a good idea to also purchase a can of compressed air and blow your system out to make sure it is clean of dust and dirt. Make sure you blow the system out before cleaning the optical lens. Let dry for about 2 minutes before plugging back in and replacing the cover. Now try and play your dvds. You might also want to clean each dvd before placing them in your player as an added help. I hope this helps and let me know if you are still having problems because it could be a defective part and I will be able to let you know what it is with a few more questions and the answers you give.

If you do not mind please rate my help, I would really appreciate it. Thanks

Posted on Jul 09, 2008

Every DVD I inserted tried to load and then showed a
"bad disc" error. Left dvd tray open (out), removed the power cord and the cover. I used compressed air to remove all dust and a q-tip with a very small amount of rubbing alcohol to clean the optical lens. Plugged the electric cord back in the wall outlet and played 5+ DVDs in a row without any "bad disc" errors at all.

Posted on Sep 08, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Turn Sound ON, now it's "Q SOUND OFF""

follow this steps and fix it. God bless you
  1. Check if the TV and Amplifier (if connected) is turned on and set correctly.
  2. Check if the TV, DVD player and Amplifier are connected properly.
  3. Make sure the TV, DVD player and Amplifier volume are not set to Mute.
  4. There will be no sound output during Reverse Play / Pause / Step / Slow / Search.
  5. If the DTS soundtrack is enabled in the DVD Disc Menu, but you are using Stereo Analog audio, the sound will not work. Try switching the soundtrack to Dolby 5.1 or PCM mode in the Disc Menu.

Jul 09, 2013 | Televison & Video

2 Answers

When trying to watch DVD the DVD player does not read the disc and shows the "smart navis" screen. the model is; Wharfedale 3210dvx does not see disk


Please verify the disc maybe not compatible with your DVD player, or maybe damage on it. please try another disc. besure that the disc has no rashes;.

Mar 31, 2008 | Televison & Video

1 Answer

Won't complete the load disc process

Loading may mean it is not seeing the disc---A dirty or bad optical pickup is possible if you get this error with every disc.

Jun 06, 2012 | Audiovox D1812PKG 8 in. Portable DVD...

1 Answer

When I put a dvd in it says "loading" for a good

Try cleaning the laser lens. Either opening the unit and cleaning with a cotton bud, or try a lens cleaning disk.

Oct 24, 2011 | Televison & Video

1 Answer

After recording a program on a DVD+R disc, the TV screen says "Disc Finalize Processing...." and nothing else works. I can't stop it, watch it, finalize it, or power off.

The DVD burner in your DVD-VR is defective. Get it replaced at a service center.Is is not able to read the lead in lead out information from your disc. Try playing one of the disc you have written on another DVD player.

Mar 10, 2011 | Samsung DVD-VR375 DVD Recorder/VCR

1 Answer

I load a disk, "loading"

The laser head has been covered by dust and it no longer recognizes the return beam - you will have to clean it : use one of those cleaning disks. If the problem isn't fixed completely then the dust has been baked on the laser lens and the player is dead - unfixable, time for a new one.

Jan 12, 2011 | Cyberhome CH-DVD 300 DVD Player

1 Answer

Screen says loading dvd- movie never begins

Sounds to me like the laser has gone bad. What you are seeing is video that is the start screen. The unit is trying to read the disc to play. You could try to tap the unit on the side to jolt the pickup assembly as maybe its stuck in a spot but don't hit too hard and use a disc that you don't mind if it gets scratched. It probably won't scratch the disc but just in case. The Laser can go out even thou its only a year old they are made very cheaply now.
Hope this helps some.

May 07, 2009 | Televison & Video

Not finding what you are looking for?
Televison & Video Logo

Related Topics:

272 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cyberhome Televison & Video Experts


Level 1 Expert

48 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6467 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Cyberhome Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides