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I'm getting an f 21 error code on my Whirlpool Duet front loading washing machine.

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  • Washing Mach... Master
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F21 = Long Drain error If the drain time exceeds 8 minutes this error code will be displayed.In addition, a "SUDS" error may also be displayed.This may be an indication of a drain pump problem and/or clog in the drain line.You will need to check the following:

  1. First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU).Sometimes this is all that is required to correct momentary glitches with the unit.If the error code returns, proceed to step 2.
  2. Check the drain hose to make sure it is not kinked or clogged.
  3. Check the electrical connections to the pump and ensure the pump is running.
  4. Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump
  1. Unplug the washer while servicing inside the unit.
  2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel.HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws.Once the screws are removed the panel should drop down, and then pull off.If the panel becomes stuck, a slight tap on either side will dislodge it.
  3. Locate the drain pump.It will be located directly under the wash tub (it is the only pump this washer has).
  4. There is an access removal cover on the pump that can be removed to clean out the trap.BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
  5. Here?s a helpful way of quickly removing the residual water.If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac.This will empty the wash tub, pump and drain lines.If you don?t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle.Allow the towels to soak up the majority of the water.Close the access and stop the water if you need to get additional towels.
  6. Open the pump access and remove once you have all the water drained.Check the drain pump for foreign objects and debris.Check the pump impeller and make sure there?s nothing caught in it.Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
  7. Clean out the pump thoroughly and reinstall the access cover.Make sure the cover is snug, but do not over tighten.
  8. Place the drain hose back in the standpipe (IMPORTANT ? DO NOT FORGET!).
  9. With the bottom panel still off, plug the washer back in and select the following on the operator console ? DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button).?C00? will show on the console display as the washer begins diagnostics mode.
  10. Check the drain pump for leaks as the washer fills.The pump is gravity filled and will hold water even it is not pumping.Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
  11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times.The drain pump energizes and the washer will begin to drain.
  12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.

NOTE: It is normal to have residual water left inside the wash tub under the wash basket.This is why it is important to leave the door ajar when not in use so this water does not become sour.

Posted on Jan 04, 2011

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Posted on Jan 02, 2017

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SOURCE: My whirlpool duet front load washing machine stops in mid cycle

F21 = LONG DRAIN ERROR

If the drain time exceeds 8 minutes the water valves turn off. After 4 minutes the “Sd” error will be displayed, then 4 minutes later the F21 error code will be displayed.

Press PAUSE/CANCEL two times to clear.

Procedure:

1. Check the drain hose and make sure it is not plugged or kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
5. If the above does not correct the problem, go to step 7.
6. Unplug washer or disconnect power.
7. Replace the pump.


Alternative Procedure:

If the machine cannot be forced to its diagnostic mode then:

1. Disconnect the washer from the power supply and water supply.
2. Remove the top panel by taking out the three screws in the back of the washer. The pressure switch is right on top.
3. Remove the Molex connector from the water level switch / pressure switch.
Refer to the picture below.
4. Reconnect the power supply but not the water supply.
5. Power the machine. The machine will enter diagnostic mode.
6. Power off the machine.
7. Replace the water level switch / pressure switch.
8. Reconnect the water supply.
9. Power on the machine it will work without error

Posted on Oct 02, 2009

  • 403 Answers

SOURCE: Whirlpool front load washing machine

The drain is clogged. remove the bottom kick panel. should be 3 or 4 1/4" nuts. open drain pump slowly. you may want to have a container to catch the water and some towels. check drain pump for foreign objects. also check the drain hose. make sure its not kinked or clogged. also check electrical connection to the pump.
if all the above have been checked and the unit still doesn't drain, then you may need to replace the drain pump

Posted on Mar 21, 2011

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