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I have a xerox 5028 copier and it has a paper jam at the end where it is supposed to come out. What causes this problem and how do I fix it?

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Ok shut off copier, Wait for it too cool down for 30 minutes, then remove the two brass screws, After you remove the web assembly, I like you to look for grooves on the Orange Fuser Roller.
After you do that call a tech company or a copier company that repairs these units if your unable to find anyone. We are in Connecticut,Copiers Plus Worldwide,LLC is whom we are I worked on over 3 units of these and it can be an easy if, if you attept to remove the fuser make sure the connector isn't melted it will be had to remove. I also carry A Brand New Copy Cartridge for this unit selling it cheap call us we can help

Posted on Dec 07, 2009

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Chances are your paper had some moisture in it and when the heat was applied to it it curled up before it exited and got jammed.Make sure you turn machine off and unplug it.Let it cool for about 30 minutes. Open the clamshell you will need a phillips screwdriver to take off 2 gold screws that hold down the web assembly .When you have the two screws out lift the web assembly out you will see the paper inside folded up like an accordion .Check the teflon coated feelers that ride on the lower roller which applies the pressure one or more could be bent back getting in the way of the paper as it tries to exit

Posted on Apr 23, 2009

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Shut it off for about 45 minutes to let it cool down. The remove the 2 brass screws from the black area on top the fuser. Remove the web assembly and you will see one of the flat stripper fingers bent down blocking the paper path. Just flip it back in place.

Posted on Jul 09, 2008

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