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My printer all in one office jet j5780 its connected to the computer, I have only one pohone line and its connected but I can't print. It reads ph. off hook.

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  • krisshgl Jul 12, 2008

    Thankyou for trying to help, It solve my problem.Phone off hook is the message on the printer butmy laptop did not recognise the printer.I programmed the printer cd and it did ok but when I want to print anything from the the laptop it do not recognise the printer. I hope i explained my problem properly.



    Anyway thankyou for trying, Iam sorry Idid not get back to you right away. Appreciated.



    Thankyou again for trying to help me.



    krisshgl

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  • 35 Answers

The message "phone off hook" is a normal message if you will used your phone, just ignore that message.

- if you cant print first thing you do is to goto start>control panel>printer and faxes then check the iocn if it is online of offline if it is offline just right click the icon and set printer online and if there is pending documents, right click again the icon and select cancel documents.
- if still the same your printing is not printing then you must uninstall and reinstall the software

Posted on Jul 10, 2008

  • Marivic Alterado Jul 15, 2008

    Your welcome! ok. i want to know how is your printer connected to the laptop, if it is wireless or usb, if wireless you need to know if the printer is connected to the network... just tell me more and i will try to solve the isssue. thanx. and have a nice day!

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