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Dell mouse not responding; diagnostics results says test passed. mouse works on other PC

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Hello,
There is a very good chance it's one of two problems. First, while theoretically you can connect tons of USB products, sometimes USB ports can be kind of hinky... Try unplugging something else USB based and plugging in the mouse or try several different ports. Also be sure it's not plugged into a USB hub and is going directly into your computer. If this works play with the arrangement of your USB devices until you find a configuration that works, maybe you'll have to switch out a printer or external drive while using your USB mouse...
If this doesn't provide a solution the next thing to do is to uninstall the pointer device driver in device manager and allow it to re-install.
If you don't have an alternate mouse to complete the task, here is the keyboard shortcuts for Windows although depending on your version of Windows it may be slightly different.
-First hold the windows key and hit the r key (win+r)
this will bring up the run menu
-Next type mmc this will bring up a management console
-Next press the ALT key and hit the down arrow key
(this should drop down the file menu, if it doesn't please try ALT+F)
-Use the arrow key to scroll down to Add/Remove snap in and hit enter.
-Use the arrow key to scroll down to Device Manager and hit ALT+A to add the device manager to the console. Hit enter.
-Make sure local computer is selected if this menu comes up and hit enter.
-Hit enter one more time bringing you back to the console with the device manager added.
-Hit tab to get to the center console and scroll down to mouse.
(If tab isn't doing anything please hit the ALT key once.)
-Hit enter to open the tree if it isn't already
-Scroll down to mice and other pointing devices (or something along these lines) and hit the right arrow key to expand the tree again.
-Select the USB mouse with arrow keys
-Hit the alt key again then the down arrow (not together) and then the right arrow key until you get to the action menu and use the arrow key to go down to uninstall and hit enter.
-Wait a moment and then go back to the action menu (you may have to hit tab just keep trying tab and the down key (not together) until a menu opens. Go over to the action menu again and choose scan for hardware changes. The computer should recognize the mouse and now work.
I hope this helps you. Thank you.

Posted on Jan 04, 2011

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