Question about Plantronics Voyager 500A Deskphone Adapter for Voyager Series Bluetooth Headset [ Pla... Headset

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I use the handset lifter for the phone I have (Polycom SE-225). When am sitting at my desk neat the phone, I speak anything above a low normal into the bluetooth headset, like when I am laughing or people ask me to speak up, the headset make the double ringing tone. It is the same sound as when the phone rings and the headset is alerting me. Listeners can't hear it, but it happens so consistently that it disrupts whatever I am saying. I realize the lifter is always on, waiting for the phone to ring in order to notify the headset of an incoming call. But is there a way to disable or otherwise lower the threshold?

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Unfortunately no. The phone ringer has to be a certain volume for the lifter microphone to pick up the ringing vibrations. If you put it to low, you will not be alerted to the incoming calls. When you're at your desk and can see the incoming calls, maybe then you can lower the telephone ringer volume for some relief.

Good luck from Headsets Direct!

Posted on Nov 23, 2011

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Help


Remote ring detection provides a low tone * triple beep in your wireless headset when you receive an incoming call. This feature requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:

  • Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.

  • Try adjusting the phone's ringer volume. If the phone's ringer is too quiet, it may not trigger the ring detection built into the lifter. Try turning up the ringer volume of your phone.

  • Check the ring tone of the phone. - If your phone's ring tone provides short beeps or plays music, the lifter's microphone may not detect it. Try switching your ring tone to a traditional ring or long beep.

  • Does the phone have different rings? - For example internal calls vs external calls vs transferred calls. Does the phone ring the same for each type of these calls. If so try changing so all calls use the same tone.

  • Attach the optional "external ring detector" cable. This cable plugs into the lifter and provides a small, black microphone. It is included in the plastic bag of lifter accessories. Mount the microphone near your telephone's speaker. Click here for more details.

  • There are 2 versions of the Lifter accessory - HL10 and HL1. The HL1 is a larger older version of the liter with a more sensitive rind detector. Some phones will require the older version of the lifter.

  • Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.


*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .

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