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L can no longer send or receive emails - Computers & Internet

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Gonna need some more data to go on than that.

In general here's some things to check.

First off, shutdown your computer... only need a few seconds.. then boot it back up. This tends to fix a majority of issues, especially if you go long periods without doing so.

Are you connected to the internet. I know that may sound like a dumb question but does your browser still open up pages? Hit reload/refresh and make sure it's not calling a page from your cache on the hard drive, that will make it connect to the website for a new page... or call up a page you haven't looked at in a while...

Once you're sure you're connected to the internet, and you can send/receive the browser data, then we have narrowed down where the problem could lie.

Can you use the browser to check your email online? i.e. webmail.earthlink.net, or www.gmail.com or etc. If you can log into your account online, then we have eliminated account problems.

If you can access your email account online, then check the settings in your email account and make sure you have POP enabled so that you can get your email via your computer program. Some email services, like gmail for example, require you to enable POP or remote download to an email program isn't allowed.

If you were using your email program previously just fine, and now it's not working, what are the errors message(s)? This should lead you in the right direction. If it's giving you a "bad password" message, then you might have to enter it in again in preferences or account information in your email program.

If you're having something of a connection error, even though you didn't intend to make an account change, you should check the settings for your email service and compare to your account setup for your email program. Something like:

Account name/Login name:
Password:
POP server: pop.earthlink.net (this is for incoming email)
SMTP server: smtpauth.earthlink.net (this is your outgoing email)
(there might be a port number too, but usually it's already the default)

Sometimes it looks alright but just changing something, even if you're just typing in what's already there, will update the file and you can connect alright now. Worth a try if you've come this far with no results.

Are you connecting via WiFi or using a cell/modem connection? Make sure that is working... although you've probably already looked at that. Try to click "disconnect" and then reconnect and see if you can get through.

Good luck!!

:o)

Posted on Jan 04, 2011

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Posted on Jan 02, 2017

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