First what version of Windows 7 are you running? Click on Start > Control Panel > System and Security > System and read the title of your OS. If it ends with x64, you have the 64-bit OS. Otherwise, you have the 32-bit version. Next which version of Design Studio do you have? If you have version 2.0, that is compatible with XP and Vista (not x64).
If you use a 32-bit version of Windows 7, you may be able to get it to work with the compatibility mode. Right click on the installer on the CD and choose Properties. In the Compatibility tab, set the "Run this program in the Compatibility Mode" and choose an older version of Windows (try XP first). Then right click again on the installer and choose Run as Administrator.
However, it will not work with the 64-bit version due to unsigned drivers and other issues.
There are workarounds if the program doesn't work in the compatibility mode. You need an older version of Windows running. This could be on a physical second computer, a dual boot system or a virtual computer. If you have Windows 7 Pro or Ultimate or upgrade to one of them, you can use a virtual version of XP for free. Download and install Virtual PC and the XP mode from Microsoft in order. Then install your Design Studio in the XP "machine" as if it was your only computer. The only restriction is that you can not share your printer or files under XP mode and Win 7 at the same time. You will need to uninstall the printer and reinstall it under the other OS or transfer the files to external media to share them. Other virtual computer programs are Parallels and VMWare. For these virtual computer, the dual boot, or the physical second computer option, you will need a licensed version of the older Windows OS.
The documentation and an update are available here:
http://www.plasticcanvassoftware.com/ . The update is in the Customer Service section.
I hope this helps.
Cindy Wells
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