Question about ACP Cavalry (CAUE37500) 500 GB USB 2.0 Hard Drive

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Says USB port problem...on 3 different computers

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Without a bit more info, I can't say for sure. I have the same drive, it's been around for a while now and if yours has had a lot of use then I would expect it to fail soon. Has it been dropped? this could cause a bad connection between the internal drive and the usb/e-sata module or caused the HDD to fail. Have you tried a different usb cable? any printer usb cable would work. Finally, the internal HDD can be easily swapped/replaced by anybody confident with a screwdriver.
Hope this helps.

Posted on Jan 18, 2011

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SOURCE: WD 500gb external HD shuts down when plugged into USB port

Try a replacement USB cable first. If that does not fix the problem, then the USB to SATA adapter board is faulty, in that case you will need to take out the internal disk to replace the external enclosure.

see
YouTube - How To: Take Apart A Western Digital My Book Enclosure

If unit is under warranty see : WD Support > Warranty Services > End User > Warranty Policy.

Note any SATA external enclosure willl work wthe same with the internal WD HD.

Posted on Apr 17, 2009

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