Not sure what brand you are dealing with here,,,nut most units have a control board and then over the top is a overlay with the buttons that has a ribbon cable that goes to the control...may be something simple as the overlay has failed due to ormal wear and tear... all should be accessible right from the front and the console will come off either by removing a few phillips screws and lifting up out of slots and disconnecting a few wires...make sure to uplug the unit don't want to accidentally make contact with metal and cause more problems or a hospital visit....
good luck to you .....pleae vote.
DO NOT try to
REPAIR this Inverter Power Supply (U) and also DO NOT RE-ADJUST
PRESET VOLUME on the board. It is very dangerous to repair or adjust
without sufficient test equipment because this circuit handles very
high voltage and very large current. Off alignment or inverter board
operation is dangerous. Operating a misaligned inverter circuit is
dangerous due to the very high voltage and current that is produced
by this board. Defective boards must be replaced with a new one.
Consult an approved Panasonic Microwave Repair Service.
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