a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This is a cleaning web end of life code. Replace the web and reset the counter in service mode. Press the additional function key, then the 2 & 8 at the same time, then the additional function key again. Press copier, counter, MISC, FIX-WEB, then OK. You might as well reset the WST-TNR setting as well. Check to make the waste toner bottle is empty - right side ,lower right of copier behind panel.
Hi Gail. On the right side,rear lower corner, you will find a cover that's about,oh 5 inches wide and about 15 inches tall.It is secured by 2 screws at the top and has 2 small "legs" at the bottom that fit into the frame of the copier to keep the bootom in place.Remove the top 2 screws and allow the cover to "tilt"away from from the copier top first.Look down and you will see the "legs" and the notches they go in for re-installation.Once the cover is removed the waste toner bottle is exposed.Slide it out and pour it into a trashbag,being careful not to spill it or cause an inordinate amount of airborne waste toner.Reinstall.NOW,for this model Canon you actually have to tell the device you have emptied the bottle.You will need to go into service mode.You do this by pressing the ADDITIONAL FUNCTIONS button,then release it,then press the numbers 2&8 at the same time, release, then ADDITIONAL FUNCTIONS again.That a 3 step process that will bring up the service mode screen. Press COPIER.You will see several tabs across the screen at the very top..The tab at the far right says COUNTERS.Press it.New screen shows up.Press MISC in the lower left corner.You will see FIX-WEB and WST-TNR.Select WST-TNR.To the right of this field you will see a value that's probably around 300,000.Now go to your 9 key pad and at the bottom you will see a "C" which means clear.Press the "C" and the value next to the WST-TNR box should clear.CONGRATULATIONS!!!! Have a good day. :-)
You will need to format your phone and restore it to factory settings. Backup your data before you start the format. To format:
Press *#7780# on your phone, it shall ask you weather you want to
restore the phone to factory defaults? Select Yes, enter the security
code (default is 12345) the phone shall restart. Now once it comes
back, press *#7370# and follow the same process again. After it comes
back, everything should be working fine.
In case you do not remember the security code, then turn off the phone,
press the star key (*), number 3 key and Green keys (the one used to
make the calls) together and keeping them pressed turn on the phone, do
not release the keys until you see the formatting screen, let it
complete and the phone shall restart and then it should be working fine.