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This error message usually means that your waste toner storage is full and it has to be changed. If this is not done you will have issues with printing. Check your user manual and see where the waste toner container is and it will also give you numbers for reordering new container from manufacturers site. Hope this helps.
This is a cleaning web end of life code. Replace the web and reset the counter in service mode. Press the additional function key, then the 2 & 8 at the same time, then the additional function key again. Press copier, counter, MISC, FIX-WEB, then OK. You might as well reset the WST-TNR setting as well. Check to make the waste toner bottle is empty - right side ,lower right of copier behind panel.
Hi Gail. On the right side,rear lower corner, you will find a cover that's about,oh 5 inches wide and about 15 inches tall.It is secured by 2 screws at the top and has 2 small "legs" at the bottom that fit into the frame of the copier to keep the bootom in place.Remove the top 2 screws and allow the cover to "tilt"away from from the copier top first.Look down and you will see the "legs" and the notches they go in for re-installation.Once the cover is removed the waste toner bottle is exposed.Slide it out and pour it into a trashbag,being careful not to spill it or cause an inordinate amount of airborne waste toner.Reinstall.NOW,for this model Canon you actually have to tell the device you have emptied the bottle.You will need to go into service mode.You do this by pressing the ADDITIONAL FUNCTIONS button,then release it,then press the numbers 2&8 at the same time, release, then ADDITIONAL FUNCTIONS again.That a 3 step process that will bring up the service mode screen. Press COPIER.You will see several tabs across the screen at the very top..The tab at the far right says COUNTERS.Press it.New screen shows up.Press MISC in the lower left corner.You will see FIX-WEB and WST-TNR.Select WST-TNR.To the right of this field you will see a value that's probably around 300,000.Now go to your 9 key pad and at the bottom you will see a "C" which means clear.Press the "C" and the value next to the WST-TNR box should clear.CONGRATULATIONS!!!! Have a good day. :-)
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