Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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My Dyson DC15 Ball is not picking up at all properly. Awful! Investigated - it looks like the pipe system when you use your foot to make the cleaner go from upright to push along cleaning position, is not fully engaging and matching up with the pipe that connects to the beater bar....so there is a gap and loss of suction......hence hardly any pick up! Help, please someone. It's 5 years old in May 2011. V disappointed. Never had any luck with Dyson. : (

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Dyson DC07, too much suction...?

have you checked that the roller is turning when the vacum is not in the upright position as ther are 2 belts 1 from the motor to the clutch and 1 from the clutch to the roller if the clutch belt breaks you will find it hard to push because the roller is stopprd.... lie the machine down on its side with the vacume in the open position not upright and check if the roller turns it should only stop when in the upright position. PLEASE MIND YOUR FINGERS.

Posted on Jun 27, 2007

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chrispurs1
  • 372 Answers

SOURCE: no suction when vacuming floors

Hi.

There are 2 types of Dc07 one is clutched & has two belts the second has only one belt going from motor to brush roller.

Lay machine on its side pull back handle as if you are to vac carpet switch machine on look to see if brush roller is spinning.

If it is not spinning unplug machine from mains supply & remove the sole plate by turning the three plastic screws to unlock position, Lift sole plate away if you have non clutched machine you will now see the brush roller with A belt going from this to the motor shaft belt may have snapped or come off so replace it.

If your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.

Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.

If it doesnt turn the knob by hand to drive.

If you still have no brush rotation after doing all this then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.

There are service manuals available for these repairs at this site
http://dysonmanuals.llc.nu/index.htm

Posted on Jul 05, 2008

  • 1 Answer

SOURCE: Dyson won't go back into upright position to engage suction

The dyson.com website had a solution for this particular problem. Just press in a button in the area around the right wheel while lifting the rear of the vacuum up. This allows the base to roll forward enough to go back into the upright position. I did this and it worked. All fixed.

Posted on Jul 09, 2008

DAZ4161
  • 7 Answers

SOURCE: the beater bar/brush won't turn

HI THERE,
FIRSTLY, REMOVE SOLEPALTE BY QUARTER TURNING THE 3 COLOURED STUDS,THEN CHECK TO SEE IF THERE IS ANYTHING OBSTRUCTING THE BRUSH BAR OR IF THE BELT IS WORN OR SNAPPED. IF ALL SEEMS WELL PUT THE SOLEPLATE BACK ON AND ENSURE CLUTCH IS ENGAGED TO AUTO AND TRY IT AGAIN. IF NO JOY THEN PLEASE COME BACK TO ME.
REGARDS
DAZ

Posted on Dec 13, 2008

  • 8 Answers

SOURCE: beater bar on Dyson upright won't turn when handle is lowered

you need a new belt and maybe a new brushbar.

Posted on Dec 23, 2008

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Hi there, it's Jack at Dyson.

If dirt seems to be coming back out of your DC15 rather than being deposited in the clear bin, it's likely your machine is blocked. The filter may also need a wash. To check for blockages, please run through each of the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

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You can download a copy of the Dyson DC15 User guide directly from our website: http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc15_uk_manual_120710%20pdf.pdf

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I'm not sure which part of your DC15 All Floors you're describing, but if you take a look at our Support page for this model, you should be able to find the information you're looking for:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors

You can also download a copy of the user guide for this machine here:

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