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On Dec. 6th I sent two fry pans to you. Tracking shows they were recieved. Purchased at Qvc..Order#' is 3055460916. I was given credit for the other. I still want the pan. Do you have stock.Order# 3543231037. I love the pans..Please help me. Thank you

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You really need to direct your document to the firm you sent the pans to, not
Thank you.

Posted on Jan 03, 2011


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Can i refurbish my non stick pan. Some of my friends used a knife and made some nasty marks. can i get this fixed

At best you can recycle. Once the skin of the coating is compromised, there is little or nothing you can do to re-coat the surface with a coating such as the factory coating.

I use pans with compromised seals as a double boiler when making candles. I put my wax pot in the frying pan, fill with water, then melt my wax. I do not care of the pan gets wax on it because I no longer use it for cooking.

I also use larger frying pans pans with compromised seals under the car when I drain oil. I allow the oil to drip (provided it is less than 4 qts.) into a plastic milk container that I cut the top off of. I set the plastic container into a large frying pan that I no longer use. The handel on the pan makes it easy to slide out the plastic container once it is full of oil. I then take a funnel and transfer the oil into another milk jug or old 164 oz laundry detergent bottle that still has the threads for the plastic cover in tact. I mark it used oil and set it aside in the corner of the garage for when our community allows for the annual oil and chemical waste pick up.

My dad was an avid hunter...he used old frying pans for target practice when on the country land...he'd hang pans from the handel and shoot at the pans he hung.

Sorry this is the best I could do.

Being a mom that has gone though this enough times....I removed all my metal utensils from the drawer next to the stove with plastic ones hoping my kids would grab the closest which are now plastic that is heat tolerant.

Mar 20, 2011 | Microwave Ovens

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I have many cook essential cookware. And I love. But I have a pan that is peeling. I thought that this cookware was not supposed to peel. Isnt it supposed to have a lifetime warranty on it?

Hello ciharmon59,

Everything I can find show that all cook essential cookware has a limited lifetime warranty on it. There are many retailers QVC, Target, etc. I would find a local retailer and contact them to find out what you need to do inorder to warranty the item that is peeling.

Thank you for choosing


Mar 10, 2011 | Microwave Ovens

1 Answer

I purchased Kenmore pots&pans in Feb 2010. I have no receipt,but the pans are all peeling inside teflon. Is there a warranty for this product. I spoke to mgr. at store, she offered no help. I am very...

Teflon is not nice to eat!
Without a receipt of course the store will give you the runaround. Did you pay by Credit Card? If you did, there will be a record with your CCard company and therefore proof of purchase.
Contact the manufacturers, they may help.

Feb 16, 2011 | Microwave Ovens

1 Answer

I have a black sticky residue on the non stick surface of my cooks essentials 12 inch frying pan. I can not clean it off and the non stick properties of the pan is gone, I think due to this surface...

Go to, type your product and find you are not alone. Besides, as there is no cure to baldness there is no such thing as a perennial non stick pan. All coatings invented eventually succumbs to the wear and tear produced by temperature changes, contact with food and related chemistry, detergents, scrapping, etc. Consider the possibility that some of that non stick material may be ingested unconsciously.

Dec 18, 2010 | Microwave Ovens

1 Answer

I need a new heat contro plug for my fry pan. Model # 0690001


Ihe only similar model I found was responding to 0600001 is a Presto Kitchen Kettle Plus CrockerT. Check model number wit part seller

In that case parts can be purchased here or contacting Presto

Control Master® heat control with Magnetic Cord for 600001

Nov 16, 2010 | Microwave Ovens

1 Answer

I purchased the set of pot and pans for my parents 10 years ago. the 6' sause pan coating has come off. I bought the set from QVC. can you replace the pan? you can call me Ms. demandel at 404-788-0700....

Look Carefuly under or handle for number factory anything can identified those pan Then From check for service repair then fill up the form for order.. Good Luck

Sep 30, 2010 | Microwave Ovens

1 Answer

I bought (2) complete set of cooks Essentials pots & pans quite a few yrs,ago. One set was returned for defects, along with the orig.sales slip from QVC. Now my set is loosing the Teflon along the...

Dear Mary:
There is not a way to do that. You have stated that the set is several years old. The set is far out of warranty and the manufacturer has no interest or responsibility to replace it. I am sorry to be the conveyor of bad news, but it is time to shop for a new set of pans.
It is very unsafe for you to continue to use the pans as consuming the loosened teflon material is proven to be a health hazard. Sounds like they had a good run and are ready to be retired.
Best regards, Farmerbear at

Sep 14, 2010 | Microwave Ovens

2 Answers

I purchased an intellichef microwave from qvc. the turntable has quit working, can this be fixed or do i need to purchase a new ,icrowave?

I have the same oven and it did the same thing. I fixed it by removing the drip pan and removing 3 screws and poping the plate, the screws are holding down, up you won't be able to remove it all the way out, then clean out all the gunk that has built up in it put plate back in place and screws back in and hopefully that will be enough to get it going again. It worked on mine.

Dec 26, 2008 | Microwave Ovens

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