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I have a Lexmark Printer z2400. i have a lexmark ink Cartridge that was working. now i get the message "unsupported Cartridge'. I was able to print a test page twice then it went back to "unsupported Cartridge'

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That can be happened with some problem of cartridge or cartridge holder.
if you can check the printer with your older empty cartridge, and you can see
the different error message with that , it says your printer is OK.
and have some problem with your cartridge.and need to replace it.

if you can see same message with your old and empty cartridge,
you can clean both of cartridge the connecting pads ( in printer cartridge holder and
back side of the cartridge ) using by IPA and check again.
if had corrosion or some ink swallowed problem , can be clean with that.

after that if you got same result, you need to check your cartridge with
another printer or your printer with another good cartridge.

Posted on Jan 03, 2011

Testimonial: "I put in the older empty cartridge, and the error message stopped. At least I'm only out of the price of a new black cartridge and not a new printer."

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FIXYA can not assist you either . MOST printers now will not work with non OEm cartridges .

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Error message: black cartridge unsupported


Make sure that your printer firmware is updated. Please visit the Lexmark website to download and install the Lexmark Firmware Update. Select your corresponding model to start the download.
Should the error message continue to display after successfully updating your printer, try to re-seat your black cartridge in the printer.
If that doesn't help, please contact Lexmark Technical Support Center for further assistance. Thanks.

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The printer keeps saying that the black ink is unsupported, i looked up how to solve the problem, it said clean the printheads, How do I clean the print heads? I'm not able to get them off the printer....


Hello.
The print heads are actually attached to the bottom of the cartridge itself. The section of the cartridge you really need to focus on is the front of the cartridge with all the little gold colour dots. these dots need to be clean of any ink or grease so the printer can register the cartridge correctly.
I hope this helps Regards GM

Jun 05, 2011 | Office Equipment & Supplies

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I have an lexmark all in printer and i just recently brought refill ink and when i install them it keep telling me unsupported cartridge please help


Though Lexmark does not recommend using refilled ink cartridges, you may try to refer to this article in the Lexmark website on Unsupported Cartridge Error on a Lexmark X3330/X3350 All-In-One to determine and resolve the problem. If error continues, try to insert a different known working cartridge. Thanks.

Feb 15, 2011 | Lexmark OfficeCenter X3350 All-in-One...

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Hi, I have a lexmark x7170 and keep getting an error message "unsupported cartridge". Help please!!


If you receive an error message that tells you that you have an unsupported cartridge, then you need to remove the cartridge. After installing the appropriate type of ink cartridge you should no longer receive the error message and you can then perform a print test.
Instruction on how avoid unsupprted cartridge message.
  1. Lift up the scanner unit (with the power on). The printer cartridge carrier will move to the top of the printer into the loading position.
  2. Press down on the lever above the cartridge and then raise the cartridge lid. Remove the cartridge and make sure the cartridge supports no more than four colors (cyan, yellow, magenta and black) and a speed of 22 parts per notation.
  3. Insert the compatible ink cartridge into the carrier and then lower the cartridge lid. Close the scanner unit, then make sure plain white paper is inserted into the paper loader.
  4. Press the "OK" button on the control panel and the unsupported cartridge message should be gone. Press the "Select" button and a test alignment page will print.

Nov 21, 2010 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

I have a lexmark 2580, I keep getting 'unsupported cartridge' message, and one of the lights on the printer is constantly blinking. I have brand new lexmark cartidges installed.


Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

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I have a Lexmark x5470 & I get an error unsupported cartridge


Ink cartriges have chips in them, if the printer does so many prints without getting the "I've had a new Original Cart fitted" it will stop untill,you give it one, regardless if there ink or not

Im afraid it doesn't care that you only need to use the colour cartridge, it is designed to cost you money and make money for lexmark not refillers.

Welcome to our modern world, manufactures make the ink hard to recycle by incorperation of expensive chips that makes refillers, unable to make a easy dollar, because if that want to make cartridges that work they must also fit the expensive chip.

All empty cartridges have a little ink left in them because getting air in ink lines is not a thing we want.

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I was having this problem with a Z730. The printer was finally working again after removing and inserting ink cartridge like 40-50 times. No pun intended. After installing cartridge try turning off printer and then back on.

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Unload and reload the Lexmark software........AND clean the printer contacts,
not neccessarily the cartridge contacts.........
that outta do it.

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