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Dear Sir, I cannot get my office's Canon iR2550 to print from the computers in the network. It says the printer is offline. Optional Information: Model: iR2550 Already Tried: Reconnecting the router, restarting the computer, restarting the printer, going to the "Scan" tab and selecting "Online"Nothing works Please help as soon as possible as it's too urgent Kind Regards, Billie

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  • Chandrachur Bose Jan 04, 2011

    Thank's for the great solution

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Please download the latest software from www.canon.com/support appropriate for your operating system. Delete the printer from your computer and disconnect it. Reboot your computer, run the software and follow the instructions ... so not plug the printer in until you are so instructed. Once it will run from its host, remove the printer from each of the other computers - copy the software you downloaded to the other computers and reinstall per Canon's instructions.

This should work for you.

Thanks for your question and thanks for visiting FixYa.com

Posted on Jan 04, 2011

  • A Miller Jan 04, 2011

    My pleasure. Thanks for the 4 thumbs up ... I need all the thumbs I can get.

    Good luck to you

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