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Hello. I have had the 4D Designer I software for at least 3 years and have enjoyed it immensely. Just this week, I am now getting an error I have never seen before. When trying to download designs on my USB port, I get a pop-up that states "You have more than one USB Embroidery Stick connected to your computer. Please ensure you have only one USB Embroidery stick connected and try again." I have confirmed I do not have 2 USB ports connected, and nothing has changed concerning my pc and USB ports for 2yrs. Can you help me further troubleshoot how I can fix this? I can download to floppy disks, but not to my USB port. Help!! Thank you so much, Juanita Rice

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SOURCE: error message and texture problems

I found I needed to change the user to a Power User and it solved the initial error problem.

Posted on May 12, 2007

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This program is not vista compatable, sorry. You will either need to create an XP partition and run it from there or use another product.

Posted on Jul 21, 2007

dupina
  • 110 Answers

SOURCE: embroidery stick

You need the USB Manager software to view the files. Have a look at all the software that were supplied with the machine. Load the embroidery software on your laptop and then open the USB manager.

When it opens it will show a light blue screen and grey icons to the left. Click in "disk", then click on "read disk" and you should be able to see your designs. The grey icons will turn orange were designs are stored, and the grey ones indicate empty space for more designs.

Enjoy your fantastic machine

Posted on Dec 18, 2007

dupina
  • 110 Answers

SOURCE: internal flopppy problem with Designer 1 embroidery machine

Dear bjdouce,

Push the floppy drive lid inwards and do the following:

First of all, check for any visible thread or dust inside the floppy drive.

Secondly clean the drive by blowing it with compressed air.

If this does not help, it is time to upgrade your machine to USB. Great to work with. Cost: plus minus $500.00.

Good Luck

Posted on Nov 17, 2008

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Posted on Jan 08, 2009

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I have a bouth a new computer with windows7. I have installed all my 4D Embroidery Extra and 4D Reader Writer. However I am unable to call up designs on my reader writer. Do I have to install a new...


I had a similiar problem, but I have the Designer SE. In Windows 7 there is an option to run it in a compability mode, so I had to set my program to run in XP 32 bit mode for the 4D software to run. I don't know if it will help, but if the software worked in XP, this should do the trick.

Dec 26, 2010 | Husqvarna Designer I

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My D1 still runs designs from a floppy. I have the 4D software. What computer extension do I need to save my designs to, in order for the sewing machine to be able to stitch them. So far I'm having no luck...


Your Designer 1 will read none of the file formats you listed. It uses .shv which is a special file type created just for the Designer 1. Some embroidery sellers offer this format, but most do not. You don't need the .shv if you have the 4D software. When you purchase designs, you can buy almost any format you want and your software will deal with it. Most Husqvarna Designer owners purchase designs in .vp3 or .pes format. Avoid .art designs.

You need to set up your software using the Configure module. You can access this either by locating your 4D software folder on your hard drive - in that folder there should be an .exe called Configure - or use a link in your normal 4D screen once you open the program. Look for the icon along the top that looks like a screwdriver and pliers (or something like that). In Configure use the Send 1 tab to tell your software that you have a floppy disk Designer 1.

When you want to load designs for your sewing machine, open 4D Disk Manager (it will be in the drop-down Accessories box using the arrow beside the Configure button). You need to have the correctly formatted floppy disk in your computer's floppy disk drive. If you don't have one, you can format a blank one from within the Disk Manager module. Most importantly if you are using a floppy that already has been used in your Designer 1, you need to use the Read Disk icon along the top. The designs already on your floppy are read into the program. You can then add whatever designs you want by using the Open (icon showing an open manilla folder) or View (looks like a blue camera) buttons. Then you choose the Write Disk button to put not only your newly added designs on the floppy disk, but to also put back the ones that were already on it. Click "Yes" when asked if you want to erase designs already on the disk. It is quite safe provided you read the disk into Disk Manager first, as described above.


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I have been having the same problem. I was told that the 4-d software is not compatible with Windows 7.

Mar 23, 2010 | Husqvarna Designer I

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My laptop which has windows 7 on it does not recognize mmy dongle


there is an update for windows 7 and dongles at the husqvarna viking website.

From Husqvarna Viking website -

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

link to latest Dongle Drivers - http://vsmsoftware.net/downloads/HASP/HASPUsersetup.exe

Husqvarna Viking - http://www.husqvarnaviking.com

If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment

Good luck..

Feb 13, 2010 | Husqvarna Designer I

1 Answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.


There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

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You do have to install the communication software that came with the diamond also. It won't communicate through the 3d or 4d only.

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Nov 23, 2008 | Husqvarna Designer I

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Dongle issue


The Designer SE software does not use a dongle. If you are attempting a "Smart Update" on the Designer SE and it asks if you use a dongle, just say no and the update on the machine will run.
If you have 3D or 4D software, it uses the dongle and it will be USB. Download the latest driver for your software from the Husqvarna Viking website. The link is through the homepage at Husqvarnaviking.com/us . Click links on the left side of the screen for 4D Software, Help & Updates, and Other Useful Software at the bottom of the page. This will have the latest 3D driver. 4D will require the latest update to the software and a firmware upgrade to the dongle. Run Smart Update on the software and then get the firmware update that is directly below the 3D HASP driver on the Other Useful Software page.

Nov 09, 2007 | Husqvarna Designer I

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