The mechanical part of the vcr has malfunctioned, or the vcr tape has wrapped itself around the video head and pinch roller. dis-assembly will be required to try and remedy the situation. may not be cost effective for repair.
Is there any way to get DVD out?
Get a flat plastic tool, work it in the creverse on top tray door pull down carefully, press the eject button at the same time, that might open the dvd door.
Sorry about the mix up thinking it was vcr instead of dvd.
Thanks for your help--we'll keep working on it
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